Forum Discussion
Hughes net
My 10g renewed today, it’s at 5g now on the first day. Run, run people from this money grab ripoff. When I agreed to install, They never told me it wasn’t unlimited data. They said the speed was slow...
They do not and will not review MY call. May be different in certain circumstances but per my experience they do not do that. Especially if they company is at fault for making the mistake T the initial set-up phone call.
To get your sales call reviewed, start a new topic in the "myAccount and Billing" section, explain why you want it reviewed, and if it's been no more than three or four months since the call, and your reason is valid (you feel you were misled or lied to), they will review it.
Keep in mind, ONLY the call in which the sale was made is available for review, and it can't have been any longer than three or four months, as they don't keep the calls for much longer than that. Maybe five months.
vikwhel wrote:
Especially if they company is at fault for making the mistake T the initial set-up phone call.
Completely untrue. Determining if the sales agent misled a subscriber is the purpose of the sales call review, and they are honest with their findings.
