Re: New service, extremely slow
You must have a better deal if it only costs $400 to break your contract, mine was $700 so I stayed with it. I must have talked to tech support 30 times over the last 22 months for issues with speed a...
Forum Discussion
Gary, this site is for tech and account support. If you have a tech or an account support issue, please create a new topic under Tech Support or myAccount and Billing area, instead of piggypacking on someone else's ticket.
For residential subscribers the ETF is $400 for the first 3 months, and then the amount goes down $15 per month. If equipment is not returned, then there may be other charges.
Are you still a subscriber or have you cancelled your account?
Garyr wrote:
You must have a better deal if it only costs $400 to break your contract, mine was $700 so I stayed with it. I must have talked to tech support 30 times over the last 22 months for issues with speed and buffering. I don’t think the system works well with Roku. They never could get my service to my satisfaction even using a different tv. It almost always tests Good on their side, even if they send out a technician. But I’ve had some techs tell me I had speeds less the 1 mbps even after they added extra data. Then an engineer says I’m get 3 plus mbps. It also depends how many people are streaming when you’re trying to stream. Unfortunately where I’m at there are no other choices for internet unless I go with Dish, which I hope is better.
