Forum Discussion

Garyr's avatar
Garyr
New Member
5 years ago

Re: New service, extremely slow

You must have a better deal if it only costs $400 to break your contract, mine was $700 so I stayed with it. I must have talked to tech support 30 times over the last 22 months for issues with speed a...
bokbok's avatar
bokbok
Freshman
5 years ago

Garyr,

I signed up with Hughes a little over a month ago.  Had a line of site IP before, no problems till trees grew and stop the signal. Had no choice but Hughes.  I use the internet for everything, email, reading news, music, podcast, youtube, movies.  Overall with Hughes everything was much slower.  Since day one I had many conversations with tec support at all levels with many speed test and adjustments to my settings.  According to tec everything that can be done has been done.  because of the $400 cancellation fee and no other choice, I have resigned to the slow speeds.  

Since I want to watch movies most evenings the only way I have found to make watching watchable  because of buffering issues is to go into settings and turn off "data saver".  And this brings me to the core problem that I have with Hughes, data cap. 20GB will be eaten up if all I do is to watch 15-20 movies and do nothing else, no emails, no reading NYT, no podcast, no nothing.  Of course all I have to do is to pay for some more data tokens.  Ha Ha what a scam, no way to improve service until you pay more.  Good luck Gary.  I am telling everyone I know in my community do not sign up with Hughes.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago
    bokbok wrote:

    And this brings me to the core problem that I have with Hughes, data cap. 20GB will be eaten up if all I do is to watch 15-20 movies and do nothing else, no emails, no reading NYT, no podcast, no nothing.  Of course all I have to do is to pay for some more data tokens.  Ha Ha what a scam, no way to improve service until you pay more.   

    Your plan and the activities you perform with HughesNet are YOUR choice.  If you burn through your data by streaming and then need to buy data tokens because of it, that's YOUR choice.  Offering extra high speed data in the form of tokens is hardly a scam.

     

    How you use your data is entirely up to you.