Re: New service, extremely slow

Gary, I seem to be getting the same run around that you are. I spent hours on chat trying to resolve slow speeds. The technicians got dropped three time due to their request for me to reset the modem, clear the cache in my browser and the 3rd time I don't know what happened. Next I called and after an hour and the technician upgrading the software on the modem the modem was basically crashed . The technician schedule a date 3 weeks out to have someone on site to restart my modem. The next day I spent another hour on the phone with two technicians and did get the modem restarted. Somewhere along the way it was redirected to the incorrect satellite. At that point after reading I started using testmy.net as recommended to check the speed. What I found is the technicians WASTED a lot of my time. That my speeds are absolutely great as long as I use my computer between 1am and 7am. Above or near the advertised 25Mb download. However the closer it gets to 8am the slower my speeds become and has been as low as 568Kb. Normal is around 1Mb. If someone would have told me as a customer and some of the technicians that this is all that could be expect it would have save Hughesnet staff a lot of time and myself. I'm only 3 days into this use and am surprised at the dishonesty, plus the issue that much of the technical staff wants to treat the customers like they are completely stupid.