Re: New service, extremely slow
You must have a better deal if it only costs $400 to break your contract, mine was $700 so I stayed with it. I must have talked to tech support 30 times over the last 22 months for issues with speed a...
Forum Discussion
It's $400 to break the contract for residential HN internet. There's an additional fee if certain equipment is not returned. Business accounts' fees are higher. Interesting that you'd rather pay more over the life of the contract than pay the early termination fee.
Garyr wrote:
You must have a better deal if it only costs $400 to break your contract, mine was $700 so I stayed with it.
- There should be a one week trial period or something. I would gladly return their modem.
- With all of the complaints and bad press / negative Youtube reviews I think they would care enough to address the complaints. A glitzy website and bubbly commercial got me into a $400 rat trap. Lesson learned, always check for reviews.
Checking the reviews is good advice, but keep in mind too that it's a good idea to have a balanced view. There are negative reviews about all the ISPs from people for whom the systems don't work as well as they expected. Just check the negative reviews about other ISPs and you'd think all of them are awful. The problem is that those people who have few or no issues, or who are happy with the service don't post, and so all people read are bad reviews and so they get a skewed view.
In any case, yes, it'd be great, like you said in a previous post, if there were a trial period, but there isn't, so getting as much information as possible before calling to subscribe is a good idea.
romeojones wrote:
With all of the complaints and bad press / negative Youtube reviews I think they would care enough to address the complaints. A glitzy website and bubbly commercial got me into a $400 rat trap. Lesson learned, always check for reviews.
