Forum Discussion

heatherd's avatar
heatherd
New Poster
8 years ago

Sales Rep Misinformation

I called Hughes net last month to get info on their plans before signing a lease. I was very specific with the sales rep in terms of my needs. I told her 5 hours of netflix and 6 of internet per day....
maratsade's avatar
maratsade
Distinguished Professor IV
8 years ago

"The sales rep should have been more forthcoming about streaming.  People can stream with HughesNet, but it's not made for cord cutting, or doing a lot of streaming. "

 

GabeU, maybe the sales rep did mention this and the customer misunderstood or misheard -- it's happened before and we used to see that often when the transcripts of sales calls were posted. Without a sales call transcript, we can't be sure if the fault actually does lie with the sales rep.

 

Has the OP requested a sales call review?

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
maratsade wrote:

"The sales rep should have been more forthcoming about streaming.  People can stream with HughesNet, but it's not made for cord cutting, or doing a lot of streaming. "

 

GabeU, maybe the sales rep did mention this and the customer misunderstood or misheard -- it's happened before and we used to see that often when the transcripts of sales calls were posted. Without a sales call transcript, we can't be sure if the fault actually does lie with the sales rep.

Very true, and the sales call will determine if that's the case.