Forum Discussion
Unhappy Customer Review
We got Hughes so we could run a small business from home (work on the computer and have occasional zoom calls). The satellite internet has been worthless since day one! The speed test ALWAYS says our...
Instead of wasting your energy typing out a complaint that will likely be deleted anyway, as that's not what this section, nor this SUPPORT community, is for, why not use it to ask for SUPPORT, which you may have done via other methods, but you haven't done on this SUPPORT community.
If you're just looking to vent, social media is that way ------->>>>>>>
Interesting that they'd rather pay $1377.45 instead of cancelling and paying the ETF. 🙄
maratsade wrote:Interesting that they'd rather pay $1377.45 instead of cancelling and paying the ETF. 🙄
Good point.
The early termination fee is high, and the equipment has to be dismantled and returned. If Hughes judges the equipment to be in unsatisfactory condition, the customer has to pay the full NEW purchase price to Hughes. The risk and potential cost of all that is prohibitive.
The early termination fee is much less than the fee for 15 months (Edit: the fee for cancelling 15 months before the end of the contract is less than $200). The user can remove the parts that HN wants back or can hire someone to remove them. And the equipment has to be returned even after the contract ends.
