Very dissatisfied

I have been a Hughes Net customer for 2 yrs.  I pay on time and never miss.  I came into a financial change in my life and reached out to Hughes Net for disconnection.  I was told that I had to pay a $340.00 fee to disconnect (even though I have been a member for 2 yrs, honored my contract)  Of course I was given the choice to suspend account, or a discount on services (I get it, they have a job to do as well).  I kindly explained that again, my financial situation has changed and I needed to reconstruct my spending.  I pleaded with them, I asked if they could forgive half of the disconnection fee.  Long story short, I had to pay the $342.49 or continue to pay the monthly fee for the next 18 months (again, what part of the plea did they not understand about a financial change in my life)  I kindly apologized for my mishap in life and paid the disconnection fee (I did not want to have to worry in 6 mos, 18 mos, whatever to remember to cancel service, I have enough to worry about at this time.  I have never been made to feel so used.  

I would not recommend this service.  So sad that  a multi million dollar business can not at least forgive half.  So sad.