Forum Discussion
How to upgrade to a Gen5 modem
Hello Larry,
Welcome to our community and thank you for your post. I was able to locate your account and review the shipping status of the modem and see that because it was sent to the PO Box, the PO Box receiver rejected and returned the shipment. If you send me a private message with a physical shipping address I can send you another modem.
Thank you,
Amanda
While you may have a vendor that regularly ships to your P.O. Box, UPS's own statement regarding shipments to such says...
"UPS will only accept shipments to a valid street address. We do not deliver to P.O. Boxes. If a shipper should use a P.O. Box address, the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted."
With this said, hopefully the reps will be able to help you with your modem upgrade. The reps are on M-F from approximately 8AM to 5PM EST, but it can take them a day or two to reply.
