Forum Discussion
How to upgrade to a Gen5 modem
I want to upgrade my gen4 ht1100 modem to the Gen5? One was placed on order for me a couple of months ago but UPS could deliver to a PO Box,,,,BS. I have a vendor that regularly delivers to my PO Bo...
Hello Larry,
Welcome to our community and thank you for your post. I was able to locate your account and review the shipping status of the modem and see that because it was sent to the PO Box, the PO Box receiver rejected and returned the shipment. If you send me a private message with a physical shipping address I can send you another modem.
Thank you,
Amanda
I don't care how it gets shipped as long as I get it. My physical address has a mailbox on the street in an industrial area and is searched by the local meth addicts regulary.That is why I have the PO Box. The last couple of deliveries UPS made to my storage locker. UPS didn't leave a delvery notice as per their manual.
FedEx and UPS have both made deliveries to my Post Office Box. I'll forward an with email with the PO Box tracking number. I don't think a 3rd party was involved. The part that really fouled things up was that I wasn't able to track. The URL that I was given to track was "https://www.upspostsaleslogistics.com/cfw/login.screen" this not the usual UPS URL to track neither was the number. Kept getting the error msg that the tracking number was bad and I double checked that with customer service. BTW customer service has been great through out the hassle. UPS needs to step up they are usually good but I think sales got involved. ;)
In any case I'm willing to work with the Reps to get this done. I'm going to be on the web more than usual and a little extra speed would be nice. The URL for home/status is excellent.
Best Larry
In anycase
In any case I'm willing to work with the Reps to get this done. I'm going to be on the web more than usual and a little extra speed would be nice. The URL for home/status is excellent.
Larry;
I don't mean to highjack your thread. I have a suggestion that I think might help. Do you have a friend that is willing to let you use thier address as a shipping address?
Reggie
Reggie wrote:Larry;
I don't mean to highjack your thread. I have a suggestion that I think might help. Do you have a friend that is willing to let you use thier address as a shipping address?
Reggie
I was wondering about something like that, or maybe even Larry's workplace or a local business that he trusts and has good relations with.
Reggie, it is not so much the physical address as it being able to track it, which didn't work also. I can ship it to the autobody shop. Thanks for the help/post.
Best Larry
Hi Larry,
I understand where you are coming from, I recently had a gift stolen from my door (also a one-of-a-kind item). I started using UPS MyChoice and USPS Informed Delivery to manage my mail and packages. Haven't lost a thing since! Anyways, please send me a private message here (click on my name and then the 'Send a Message' button) with the full name and address where I can ship the modem. I can also add an additional, optional shipping address separate from your physical/billing address to your account, where any future packages from us will go to.
Thanks,
Amanda
