Forum Discussion
How to upgrade to a Gen5 modem
I want to upgrade my gen4 ht1100 modem to the Gen5? One was placed on order for me a couple of months ago but UPS could deliver to a PO Box,,,,BS. I have a vendor that regularly delivers to my PO Bo...
Hello Larry,
Welcome to our community and thank you for your post. I was able to locate your account and review the shipping status of the modem and see that because it was sent to the PO Box, the PO Box receiver rejected and returned the shipment. If you send me a private message with a physical shipping address I can send you another modem.
Thank you,
Amanda
Hello Larry,
Welcome to our community and thank you for your post. I was able to locate your account and review the shipping status of the modem and see that because it was sent to the PO Box, the PO Box receiver rejected and returned the shipment. If you send me a private message with a physical shipping address I can send you another modem.
Thank you,
Amanda
I checked the email notice from Natural Partbners with their UPS tracking number and then tracked the number. It appears they are using service from UPS named Mail inovations. I google that and came up with upsmailinnovations com. I couldn't connect kept getting a reset error that I'm hoping maybe corrected with the new modem.
Again I'll be happy to work with a Rep.
Best Regards, Larry
