Forum Discussion

LGriffin's avatar
LGriffin
Sophomore
7 years ago

How to upgrade to a Gen5 modem

I want to upgrade my gen4 ht1100 modem to the Gen5? One was placed on order for me a couple of months ago but UPS could deliver to a PO Box,,,,BS. I have a vendor that regularly delivers to my PO Bo...
Gen5 Modem upgrade
  • Amanda's avatar
    Amanda
    7 years ago

    Hello Larry,

     

    Welcome to our community and thank you for your post. I was able to locate your account and review the shipping status of the modem and see that because it was sent to the PO Box, the PO Box receiver rejected and returned the shipment. If you send me a private message with a physical shipping address I can send you another modem. 

    Thank you,

    Amanda

LGriffin's avatar
LGriffin
Sophomore

It turns out that since the modem upgrade was originally started on the upgrade plan it had to be finished on the plan. It was delivered by Zack a World Wide Tech.

 

Since installation there has been an increase in speed enough to be noticeable. The connections have improved but I still get an occasional erroe and have to do a retry. I probably need to upgrade this laptop since it doesn't connect at 5G to the modem wifi.

 

Thanks o all for the Help,  Larry

 

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
LGriffin wrote:

I probably need to upgrade this laptop since it doesn't connect at 5G to the modem wifi.

If you're having speed issues with your 2.4Ghz connection there are often settings adjustments that will improve the speed of devices that utilize that connection.  

 

I have no 5Ghz connectible devices (save for the Raspberry Pi 3 B+ I got a few weeks ago), and all of my 2.4Ghz connected devices have internet speeds that are within 98% of my Ethernet cable connected devices, meaning that with a device connected via the 5Ghz band I'd see virtually no improvement over my 2.4Ghz connected devices.  

 

I only mention this as I'd hate to see you spend hundreds on a new laptop with a 5Ghz connection only to find that your WiFi speed isn't any better.  

 

However, if the speed of your 2.4Ghz WiFi connected laptop is noticeably lower than an Ethernet cable connected device, and no settings adjustments help to bring that 2.4Ghz speed up, a 5Ghz connection may very well give better results.