Forum Discussion

alfsly's avatar
alfsly
Freshman
8 years ago

Is my equipment compatible with Gen5

I had my Gen 4 system installed about 3 weeks ago and have the newest router modem that has the wifif built in. When installed the installer said my equipment would be good and they could upgrade me over the phone. Does anyone know if this is accurate. I am waiting for a supervisor to call me. Did not get definitive time for a call back but it has been 24 hrs. Any help would be great.

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    Yes, it is compatible with Gen5 service, however you may need a repoint to Jupiter II since Jupiter One(The Gen4 bird) currently does not support Gen5 service.

    • alfsly's avatar
      alfsly
      Freshman
      8 years ago

      Thanks for the info. How is your Gen 5 working, are speeds staying constant throughout the day etc.

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        Not overly consistent, but staying above 25Mbps

  • gokartergo24's avatar
    gokartergo24
    Tutor
    8 years ago

    You do have to have a repoint. And the Modem will have have to be swapped again. Something about the SBC file on J1 is not compatable with J2. Even thou it is the same modem.