Forum Discussion

Scottsr's avatar
Scottsr
Freshman
3 years ago

Replacing a HT2000W modem with one I'm buying

I would like to purchase a Hughesnet supplied HT2000W modem to reduce my monthly bill. I found one for sale. Is there a guide showing the steps needed to replace my modem?
HT2000W
modem
setup
  • GabeU's avatar
    GabeU
    3 years ago

    Scottsr 

     

    As far as I know it doesn't work that way.  A lease account stays a lease account.  You can't replace the modem with one you've purchased and have the account converted into a purchase account.  

     

    Though I could be wrong about this, I believe the only way to change to a purchase account is to cancel your current leased service, wait for 45 days after the service has been terminated, and then sign back up with a purchase rather than as a lease.

josephinelcajon's avatar
josephinelcajon
New Poster
2 years ago

They need an option to buy out the leased equipment at any point but especially after your contract has ended. Forcing you to buy a repair plan to fix leased equipment is so wrong!

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 years ago

    Users who buy the equipment still have to pay to have it repaired. You're not forced to buy a repair plan; you can pay for individual tech visits when/if you need them.