I received the modem but I did not have success setting it up. I followed the instructions and went to the hughes net browser page and went to install but it never would setup the modem up. it stayed on the pointing page for over 4 hours. Right now I put my old modem back on. (it is still not working) Can you please help me with this problem. Thank you so
Happy to hear that you're back up and running!
I've credited the account from 2/25
Thank you,
Jay
Jay, thank you again.
With it now being the weekend, it's likely you won't hear anything until at least Monday. The reps are normally on M-F from approximately 9AM to 6PM EST, though there is sometimes one on during the evenings and weekends. Unfortunately, they're slammed right now with so many people being home and the system being under so much strain, so it's often taking them longer than it normally would to answer posts.
I'm no installer and I don't know the procedure, but I wonder if it being stuck on the pointing page for so long might suggest something is "off" with the dish aim or something related to the signal. This is just me thinking out loud, figuratively speaking. It may not indicate anything at all.
I hope it's something that can be remedied quickly.
Stay safe.
I'm thinking that i need a technician to come out and check my dish. It will have to be after April 15th. Can i set an appt up through the email as I cannot wait 30 minutes to an hour on the phone waiting on a rep to pick up? I work in a tax preparation office and I am working 7 days a week right now.
Hi, My modem is 8+ years old. Would a newer modem improve the speed?
Thanks
