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lighthope1's avatar
lighthope1
Senior
8 years ago

Seriously looking at Excede

When Gen5 plans were announced, I thought they were still pretty stingy with their data allowance.  And now that Excede is starting to offer 150g plans, that sounds a lot better.   Plus the fact th...
Plans
GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
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Hughesnet isn't going to offer what they can't support.  Larger plans means more people trying to stream, which means the system slows to a crawl for every person utilizing it.  The infrastructure must be in place to support larger plans before they can offer them.

 

Trying to throw 50,000 cars per hour down a road that can only handle 10,000 doesn't tend to work very well.

 

And while everyone certainly has the right to do as they wish, and I commend you for doing your homework, keep the old saying "The grass isn't always greener" in mind, as sometimes, when you get there, you find that it was only painted.  

 

 

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looking at Excede","id":"message:88308","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:27709"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"conversation":{"__ref":"Conversation:conversation:88308"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:88308"},"body@stripHtml({\"truncateLength\":200})":" When Gen5 plans were announced, I thought they were still pretty stingy with their data allowance.  And now that Excede is starting to offer 150g plans, that sounds a lot better.   Plus the fact th...","body@stringLength":"800","rawBody":"

When Gen5 plans were announced, I thought they were still pretty stingy with their data allowance.  And now that Excede is starting to offer 150g plans, that sounds a lot better.

 

Plus the fact that I'm still pretty miffed at the horrible service I got when they misaligned the dish. (Three seperate no-shows from the tech was it?)  So I am looking for any reason to dump HughesNet.

 

They say in about three years or so, tech is moving to low-orbit satellites (probably not ready for widespread use for 8-10), so we have that to look forward to.  :)

 

But yeah, HughesNet really needs to re-evaluate their plans.  If (and that is admittedly a pretty big \"if\") Excede opens up 150g in my area, I am so going over to them!

","kudosSumWeight":0,"postTime":"2017-12-06T15:18:34.711-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Plans","text":"Plans","time":"2017-03-08T21:11:26.527-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:88308_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8463},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

When Gen5 plans were announced, I thought they were still pretty stingy with their data allowance.  And now that Excede is starting to offer 150g plans, that sounds a lot better.

 

Plus the fact that I'm still pretty miffed at the horrible service I got when they misaligned the dish. (Three seperate no-shows from the tech was it?)  So I am looking for any reason to dump HughesNet.

 

They say in about three years or so, tech is moving to low-orbit satellites (probably not ready for widespread use for 8-10), so we have that to look forward to.  :)

 

But yeah, HughesNet really needs to re-evaluate their plans.  If (and that is admittedly a pretty big \"if\") Excede opens up 150g in my area, I am so going over to them!

"},"Conversation:conversation:88308":{"__typename":"Conversation","id":"conversation:88308","solved":false,"topic":{"__ref":"ForumTopicMessage:message:88308"},"lastPostingActivityTime":"2018-02-06T16:54:53.527-05:00","lastPostTime":"2018-02-06T16:54:53.527-05:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:88308":{"__typename":"ModerationData","id":"moderation_data:88308","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:88308_1":{"__typename":"Revision","id":"revision:88308_1","lastEditTime":"2017-12-06T15:18:34.711-05:00"},"ForumReplyMessage:message:88336":{"__typename":"ForumReplyMessage","id":"message:88336","conversation":{"__ref":"Conversation:conversation:88308"},"author":{"__ref":"User:user:29869"},"revisionNum":1,"uid":88336,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"subject":"Re: Seriously looking at Excede","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:88336"},"parent":{"__ref":"ForumTopicMessage:message:88308"},"body":"

Hughesnet isn't going to offer what they can't support.  Larger plans means more people trying to stream, which means the system slows to a crawl for every person utilizing it.  The infrastructure must be in place to support larger plans before they can offer them.

 

Trying to throw 50,000 cars per hour down a road that can only handle 10,000 doesn't tend to work very well.

 

And while everyone certainly has the right to do as they wish, and I commend you for doing your homework, keep the old saying \"The grass isn't always greener\" in mind, as sometimes, when you get there, you find that it was only painted.  

 

 

","body@stringLength":"704","rawBody":"

Hughesnet isn't going to offer what they can't support.  Larger plans means more people trying to stream, which means the system slows to a crawl for every person utilizing it.  The infrastructure must be in place to support larger plans before they can offer them.

 

Trying to throw 50,000 cars per hour down a road that can only handle 10,000 doesn't tend to work very well.

 

And while everyone certainly has the right to do as they wish, and I commend you for doing your homework, keep the old saying \"The grass isn't always greener\" in mind, as sometimes, when you get there, you find that it was only painted.  

 

 

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yamilking wrote:

My understanding of data usage is from my cell phone usage ~~ that as long as I was connected to WiFi, I was NOT using data.  Today, I received a phone call from HughesNet to an email survey in which I expressed dissatisfaction with HughesNet service ~~ specifically frequent loss of WiFi connection.  I was shocked at what I learned ~~ that I used up my 20 GB/month allowance and as a result my speed decreased to less than 2 MB/sec causing the frequent loss of WiFi.  I was also shocked to learn that w/ HughesNet I consume data while WiFi connected.   

WiFi is nothing more than a connection method.  It's the wireless alternative to a direct LAN (Ethernet) cable connection.  Any internet activity performed while using a device that is connected to the HughesNet modem via WiFi will use your HughesNet data, just like if the device were connected to the HughesNet modem via LAN cable.

 

With this said, though I'm sure the sales call review Liz is working on will cover whether the high speed data cap was explained to you, it may not include any discussions concerning WiFi, or a lack thereof, as the sales reps aren't responsible for explaining how WiFi works or that using devices connected via WiFi use internet data.

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 wrote:

My understanding of data usage is from my cell phone usage ~~ that as long as I was connected to WiFi, I was NOT using data.  Today, I received a phone call from HughesNet to an email survey in which I expressed dissatisfaction with HughesNet service ~~ specifically frequent loss of WiFi connection.  I was shocked at what I learned ~~ that I used up my 20 GB/month allowance and as a result my speed decreased to less than 2 MB/sec causing the frequent loss of WiFi.  I was also shocked to learn that w/ HughesNet I consume data while WiFi connected.   

WiFi is nothing more than a connection method.  It's the wireless alternative to a direct LAN (Ethernet) cable connection.  Any internet activity performed while using a device that is connected to the HughesNet modem via WiFi will use your HughesNet data, just like if the device were connected to the HughesNet modem via LAN cable.

 

With this said, though I'm sure the sales call review Liz is working on will cover whether the high speed data cap was explained to you, it may not include any discussions concerning WiFi, or a lack thereof, as the sales reps aren't responsible for explaining how WiFi works or that using devices connected via WiFi use internet data.

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The wifi is not the big issue right here people, the big reason a my most important concern is that I choose to get Hughsnet because a rep told me that for my needs I only need 20g plan and the 20g longlast no more that 2 days....... and now my internet service is worst and expensive than the one before.

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The wifi is not the big issue right here people, the big reason a my most important concern is that I choose to get Hughsnet because a rep told me that for my needs I only need 20g plan and the 20g longlast no more that 2 days....... and now my internet service is worst and expensive than the one before.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119654_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:119843":{"__typename":"ModerationData","id":"moderation_data:119843","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:119843":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:119843","revisionNum":1,"uid":119843,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:119654"},"conversation":{"__ref":"Conversation:conversation:119592"},"subject":"Re: "sales call review" to be performed my account","moderationData":{"__ref":"ModerationData:moderation_data:119843"},"body":"

Good morning yamilking,

\n\n

 

\n\n

Just letting you know we're still looking into this, I've pinged my contact for an update on her progress on this call review. It's a unique situation as I've never had a request for a call that's in Spanish. In any case, I'll post back by tomorrow to address your concerns.

\n\n

 

\n\n

  Your patience and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-02-25T10:12:07.081-05:00","lastPublishTime":"2020-02-25T10:12:07.081-05:00","metrics":{"__typename":"MessageMetrics","views":4159},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:119592/message:119843","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"475","rawBody":"

Good morning yamilking,

\n\n

 

\n\n

Just letting you know we're still looking into this, I've pinged my contact for an update on her progress on this call review. It's a unique situation as I've never had a request for a call that's in Spanish. In any case, I'll post back by tomorrow to address your concerns.

\n\n

 

\n\n

  Your patience and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119843_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:119850":{"__typename":"ModerationData","id":"moderation_data:119850","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:119850":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:119850","revisionNum":1,"uid":119850,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:119654"},"conversation":{"__ref":"Conversation:conversation:119592"},"subject":"Re: "sales call review" to be performed my account","moderationData":{"__ref":"ModerationData:moderation_data:119850"},"body":"

Hello yamilking,

\n\n

 

\n\n

I've just received an update on your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with the sales call review details.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-02-25T15:39:59.258-05:00","lastPublishTime":"2020-02-25T15:39:59.258-05:00","metrics":{"__typename":"MessageMetrics","views":4165},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:119592/message:119850","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"296","rawBody":"

Hello yamilking,

\n\n

 

\n\n

I've just received an update on your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with the sales call review details.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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