Unhappy customer with TERRIBLY SLOW SPEED
Sorry to be yet another customer complaining about the quickly used data allotment and subsequent TERRIBLY SLOW SPEED. For us, data is used in about 3 to 4 days of our billing cycle. So that's about...
Forum Discussion
Hugh’s sales representatives need to be held accountable for lowing to make a sale. We were told we would have speeds between one and 3mbps after our cap. When I called in the reps said that they had miss informed me during the sale. So why are customers being locked into a binding contract if Higgs sold them false info to obtain the sale? It is my understanding that these sales calls are recorded so why can’t the verify that The consumers were lied to about gen5 and then forced to stay unless they pay a rediculas ETF? I hope you can get some awnsers to your issues as well.
- Sorry I am new to this.
Robp1 wrote:
Sorry I am new to this.No problem. If it's been less than 90 days since your sales call you can request a review of it in the "myAccount and Billing" section, which you can do here. If it's determined that you were misled during that call you may have recourse regarding the Early Termination Fee when cancelling.
- The thing is we love the service speeds. The people at support have been amazing at working out the issues with the setup. It has been over 90 days so I know I’m stuck with the service. I do however feel like the reps should be very clear when selling the product. The service is still better that what we had before, I just don’t understand why it’s not connecting between 1 and 3 megs? The people at tech determined there is a problem with the radio speed transmission, but the phone service cuts out and disconnects before we can get a resolution.
