Unhappy customer with TERRIBLY SLOW SPEED
Sorry to be yet another customer complaining about the quickly used data allotment and subsequent TERRIBLY SLOW SPEED. For us, data is used in about 3 to 4 days of our billing cycle. So that's about...
Forum Discussion
Sorry I am new to this.
Robp1 wrote:
Sorry I am new to this.
No problem. If it's been less than 90 days since your sales call you can request a review of it in the "myAccount and Billing" section, which you can do here. If it's determined that you were misled during that call you may have recourse regarding the Early Termination Fee when cancelling.
- The thing is we love the service speeds. The people at support have been amazing at working out the issues with the setup. It has been over 90 days so I know I’m stuck with the service. I do however feel like the reps should be very clear when selling the product. The service is still better that what we had before, I just don’t understand why it’s not connecting between 1 and 3 megs? The people at tech determined there is a problem with the radio speed transmission, but the phone service cuts out and disconnects before we can get a resolution.
I'm not really sure what they mean by your radio speed transmission, but the most likely cause of you not being able to attain 1-3Mbps speeds while subject to FAP is beam/gateway load. Your beam, or gateway, may be highly loaded with customers, which can cause the speed to be lower than what it might be otherwise.
I've never been in FAP, myself, so I can't say what my speeds are while in that state, but I know from others that it varies considerably. Some people get decent enough speeds to still be able to stream in lower definitions, while others see speeds that are below 1Mbps. It all just depends on their beam and/or gateway.
Though I doubt it would make much of a difference, but you might see slightly higher speeds with a device that's directly connected with a LAN cable vs a WiFi connected device, but again, the difference will probably be minimal, at best.
One other thing you can try, and you may have better luck with, is power cycling your HughesNet modem. It may end up putting you on an outroute that is more lightly loaded. It's dynamic, meaning that if it does improve it will only be temporary, but it may help a little in the short term. To do so, unplug your modem at the wall outlet or the power brick (NOT at the back of the modem), wait for at least 30 seconds, then plug the modem back in. Then wait about five minutes for the modem to be fully back up and see if your speed has improved a little. This is one of the tricks that can sometimes help to improve the speed a little.
- Thank you for the information. I will give that a shot in the morning. My only real beef with Hughs was the sales team. I know that the tech people have been trying to sort the mess out.
