Forum Discussion

Jlkkdk's avatar
Jlkkdk
Freshman
5 years ago

Ver confused about data usage

We are new to Hughes net. We just moved from NH to SC and apparently Hughes net is the only internet we can get. We have a something or other data plan. With 2 kids doing school remote they suck it up rather fast. We do not stream anything because well it just does not work. I was told when I got this service that if we go over the data then it will just slow down. We would not get charged for any additional data it will just slow down. I was never explained about tokens or anything like that when I signed up for this. Can someone tell me what happens if we go over our al

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    If you go over your data allowance, your speed gets throttled, meaning it will be very slow. You can still do basic internet like surfing or checking/sending email, but data intensive things may not work.  You can buy tokens ($3 apiece, minimum 3 tokens for $9) and this restores your speed. 

     

    During Bonus Bytes time (2 am to 8 am your local time), you have an extra 50GB of data that can only be used during that time. Some people take advantage of this by using this time to do file downloads and such. 

     

    Data can be used very quickly when you have several people and devices using the system, as the data is shared among the people and the devices. You have to monitor data and budget it like you would money. 

    • Jlkkdk's avatar
      Jlkkdk
      Freshman
      5 years ago

      The data we have gets eaten up only by my kids going to school. I think it was gone in less then a week then it slows down where they can not do their schooling. Is it normal to get penalized where we have to spend more just so kids can go to school? This is our first experience with satellite internet and so far it is just not working out for us. I guess we can not -lay play station or even watch anything through streaming. I was not told any of this when I signed up. I was assured we had enough to do everything we needed it for which we are finding just is not the case. I was misled by the salesperson and now we are stuck in a contract. I just do not know what to do when my kids can not do their school because the schools do not care what the situation is they just want it done. For the last week they could use it only 3 hours a day if that all other times it was so slow it did not even work on a chrome book. Anyone have any solutions? Can not do the speed test because it is so slow the page won't even load.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        HughesNet sales you a data package; how you use it is not their responsibility. The biggest packages are 50GB per month (not counting Bonus Bytes), and this can go fast with several kids doing schoolwork.  The "solution" is to get tokens or to get a bigger data package, which may not be enough and may necessitate more tokens. 

         

        If you feel you were misled by the salesperson, you can request a sales review.  Just reply to my post and request that they review your sales call, and explain how you think you were misled. 

         

        It typically takes 7 business days to do the sales call review, but if the HughesNet reps find you were actually misled, you may have some recourse. 

         

        Jlkkdk wrote:

        The data we have gets eaten up only by my kids going to school. I think it was gone in less then a week then it slows down where they can not do their schooling. Is it normal to get penalized where we have to spend more just so kids can go to school? This is our first experience with satellite internet and so far it is just not working out for us. I guess we can not -lay play station or even watch anything through streaming. I was not told any of this when I signed up. I was assured we had enough to do everything we needed it for which we are finding just is not the case. I was misled by the salesperson and now we are stuck in a contract. I just do not know what to do when my kids can not do their school because the schools do not care what the situation is they just want it done. For the last week they could use it only 3 hours a day if that all other times it was so slow it did not even work on a chrome book. Anyone have any solutions? Can not do the speed test because it is so slow the page won't even load.