Ver confused about data usage
We are new to Hughes net. We just moved from NH to SC and apparently Hughes net is the only internet we can get. We have a something or other data plan. With 2 kids doing school remote they suck it u...
Forum Discussion
The data we have gets eaten up only by my kids going to school. I think it was gone in less then a week then it slows down where they can not do their schooling. Is it normal to get penalized where we have to spend more just so kids can go to school? This is our first experience with satellite internet and so far it is just not working out for us. I guess we can not -lay play station or even watch anything through streaming. I was not told any of this when I signed up. I was assured we had enough to do everything we needed it for which we are finding just is not the case. I was misled by the salesperson and now we are stuck in a contract. I just do not know what to do when my kids can not do their school because the schools do not care what the situation is they just want it done. For the last week they could use it only 3 hours a day if that all other times it was so slow it did not even work on a chrome book. Anyone have any solutions? Can not do the speed test because it is so slow the page won't even load.
HughesNet sales you a data package; how you use it is not their responsibility. The biggest packages are 50GB per month (not counting Bonus Bytes), and this can go fast with several kids doing schoolwork. The "solution" is to get tokens or to get a bigger data package, which may not be enough and may necessitate more tokens.
If you feel you were misled by the salesperson, you can request a sales review. Just reply to my post and request that they review your sales call, and explain how you think you were misled.
It typically takes 7 business days to do the sales call review, but if the HughesNet reps find you were actually misled, you may have some recourse.
Jlkkdk wrote:The data we have gets eaten up only by my kids going to school. I think it was gone in less then a week then it slows down where they can not do their schooling. Is it normal to get penalized where we have to spend more just so kids can go to school? This is our first experience with satellite internet and so far it is just not working out for us. I guess we can not -lay play station or even watch anything through streaming. I was not told any of this when I signed up. I was assured we had enough to do everything we needed it for which we are finding just is not the case. I was misled by the salesperson and now we are stuck in a contract. I just do not know what to do when my kids can not do their school because the schools do not care what the situation is they just want it done. For the last week they could use it only 3 hours a day if that all other times it was so slow it did not even work on a chrome book. Anyone have any solutions? Can not do the speed test because it is so slow the page won't even load.
Wow! I can not believe the rudeness this community gives. I will not have it reviewed because after reading only a few of the rude replies people have been given I have a feeling no matter what the sales people have said it will always go in Hughes net favor. How I manage our data is not the problem it is the fact that you are using the pandemic to extract extra money from people to buy tokens just so their children can go to school. It is an outrage and borders on disgusting actually! I do not care how much they charge me to cancel this pitiful service it will be worth every penny. You should be ashamed doing this to people when they need the internet. Shame on all of you!
I'm sorry you interpreted my reply as rudeness. I was merely pointing out that HughesNet is not responsible for how we use data. They sell us a package and it's up to us to use it. They do offer tokens if we run out.
It's your choice, of course, not to have the sales call reviewed, but it would be to your benefit to do so, especially if you were misled. I've seen many a fellow subscriber benefit greatly from a sales call review.
In any case, best of luck to you, and I hope you can resolve your issues.
- We are having the same problem not enough GB for school classroom work. Can't Hughes let carriers like Google classroom thru and not slow them down? There is suppose to be covid relief! My granddaughter has to check in on Zoom twice during the morning and then is at different sites, I am buying tokens but it is so expensive.
- Not enough GB is different from "letting carriers through."
- The amount of GB you get depends on the package you buy (10, 20, 30, 50), and how much you and your household use per day. Usage is also influenced by many factors outside of HN, all of them explained on the HN website and as part of the subscriber agreement.
- HN has optimised the network to improve access to educational resources, but once again, access is also dependent on many factors, explained on the website and subscriber agreement.
- If you are using more data than you get, your choices are to use less data (which of course may not be possible), or buy more data (a larger package, or data tokens).
SharlaNickell wrote:
We are having the same problem not enough GB for school classroom work. Can't Hughes let carriers like Google classroom thru and not slow them down? There is suppose to be covid relief! My granddaughter has to check in on Zoom twice during the morning and then is at different sites, I am buying tokens but it is so expensive.
SharlaNickell wrote:
We are having the same problem not enough GB for school classroom work. Can't Hughes let carriers like Google classroom thru and not slow them down?Not having a data limit, even on just certain activities, would have the opposite effect of what everyone wishes, as in it would slow the service down even more than what is already occurring. Having high speed data limits forces people to prioritize their activities, which is what keeps the service usable. Without those limits, the system would end up in a digital traffic jam.
I think one issue is that many subscribers don't understand how satellite works and keep comparing it to terrestrial internet. They don't realise how small the data packages are for satellite internet, and how fast data can be used by regular Web activities (even though a simple calculation would show just how little is available to use on a daily basis).
GabeU wrote:Not having a data limit, even on just certain activities, would have the opposite effect of what everyone wishes, as in it would slow the service down even more than what is already occurring. Having high speed data limits forces people to prioritize their activities, which is what keeps the service usable. Without those limits, the system would end up in a digital traffic jam.
