Ver confused about data usage
We are new to Hughes net. We just moved from NH to SC and apparently Hughes net is the only internet we can get. We have a something or other data plan. With 2 kids doing school remote they suck it u...
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If you go over your data allowance, your speed gets throttled, meaning it will be very slow. You can still do basic internet like surfing or checking/sending email, but data intensive things may not work. You can buy tokens ($3 apiece, minimum 3 tokens for $9) and this restores your speed.
During Bonus Bytes time (2 am to 8 am your local time), you have an extra 50GB of data that can only be used during that time. Some people take advantage of this by using this time to do file downloads and such.
Data can be used very quickly when you have several people and devices using the system, as the data is shared among the people and the devices. You have to monitor data and budget it like you would money.
The data we have gets eaten up only by my kids going to school. I think it was gone in less then a week then it slows down where they can not do their schooling. Is it normal to get penalized where we have to spend more just so kids can go to school? This is our first experience with satellite internet and so far it is just not working out for us. I guess we can not -lay play station or even watch anything through streaming. I was not told any of this when I signed up. I was assured we had enough to do everything we needed it for which we are finding just is not the case. I was misled by the salesperson and now we are stuck in a contract. I just do not know what to do when my kids can not do their school because the schools do not care what the situation is they just want it done. For the last week they could use it only 3 hours a day if that all other times it was so slow it did not even work on a chrome book. Anyone have any solutions? Can not do the speed test because it is so slow the page won't even load.
HughesNet sales you a data package; how you use it is not their responsibility. The biggest packages are 50GB per month (not counting Bonus Bytes), and this can go fast with several kids doing schoolwork. The "solution" is to get tokens or to get a bigger data package, which may not be enough and may necessitate more tokens.
If you feel you were misled by the salesperson, you can request a sales review. Just reply to my post and request that they review your sales call, and explain how you think you were misled.
It typically takes 7 business days to do the sales call review, but if the HughesNet reps find you were actually misled, you may have some recourse.
Jlkkdk wrote:The data we have gets eaten up only by my kids going to school. I think it was gone in less then a week then it slows down where they can not do their schooling. Is it normal to get penalized where we have to spend more just so kids can go to school? This is our first experience with satellite internet and so far it is just not working out for us. I guess we can not -lay play station or even watch anything through streaming. I was not told any of this when I signed up. I was assured we had enough to do everything we needed it for which we are finding just is not the case. I was misled by the salesperson and now we are stuck in a contract. I just do not know what to do when my kids can not do their school because the schools do not care what the situation is they just want it done. For the last week they could use it only 3 hours a day if that all other times it was so slow it did not even work on a chrome book. Anyone have any solutions? Can not do the speed test because it is so slow the page won't even load.
Wow! I can not believe the rudeness this community gives. I will not have it reviewed because after reading only a few of the rude replies people have been given I have a feeling no matter what the sales people have said it will always go in Hughes net favor. How I manage our data is not the problem it is the fact that you are using the pandemic to extract extra money from people to buy tokens just so their children can go to school. It is an outrage and borders on disgusting actually! I do not care how much they charge me to cancel this pitiful service it will be worth every penny. You should be ashamed doing this to people when they need the internet. Shame on all of you!
"The data we have gets eaten up only by my kids going to school. I think it was gone in less then a week then it slows down where they can not do their schooling."
You may want to do the math to see how much data the users in your household can use per day based on your data package.
An example: if a subscriber has the largest data package (50GB) package, the household can use up to 1.6GB total per day (for 31-day months). If, say, 3 people are using the data, each person can use 0.53 GB. That's a little over half a gig a day per person, which is to say, it's not much. Data intensive activities such as downloading and uploading files or going to websites that have a lot of multimedia will use up data very fast, sometimes in a matter of days.
The situation is much worse the smaller the data packages get (30, 20, and 10 GB).
Anything else you have in the house, such as Alexa or smart anything (TV, refrigerator) connected to the internet will also use data. Any software updates for devices connected to the network will also use up data. Since the data packages are limited, the only ways to extend the data are not to use it (which of course is not a good choice), to budget it (which may not be a good choice), or to buy tokens.
For Windows and Android devices, subscribers can install the free Glasswire app, which measures what's using data on the device and how much it's using. Another strategy is to get a router that measures the data being used by the entire network.
Just not fair we have to go broke just so our kids can go to school. We have nothing else connected that would use data. Staying with Hughes net will cost us a small fortune just so my kids can get an education. Not fair to the kids.
