Ver confused about data usage

HughesNet sales you a data package; how you use it is not their responsibility. The biggest packages are 50GB per month (not counting Bonus Bytes), and this can go fast with several kids doing schoolwork.  The "solution" is to get tokens or to get a bigger data package, which may not be enough and may necessitate more tokens. 

If you feel you were misled by the salesperson, you can request a sales review.  Just reply to my post and request that they review your sales call, and explain how you think you were misled. 

It typically takes 7 business days to do the sales call review, but if the HughesNet reps find you were actually misled, you may have some recourse. 

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Jlkkdk wrote:

The data we have gets eaten up only by my kids going to school. I think it was gone in less then a week then it slows down where they can not do their schooling. Is it normal to get penalized where we have to spend more just so kids can go to school? This is our first experience with satellite internet and so far it is just not working out for us. I guess we can not -lay play station or even watch anything through streaming. I was not told any of this when I signed up. I was assured we had enough to do everything we needed it for which we are finding just is not the case. I was misled by the salesperson and now we are stuck in a contract. I just do not know what to do when my kids can not do their school because the schools do not care what the situation is they just want it done. For the last week they could use it only 3 hours a day if that all other times it was so slow it did not even work on a chrome book. Anyone have any solutions? Can not do the speed test because it is so slow the page won't even load.

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"The data we have gets eaten up only by my kids going to school. I think it was gone in less then a week then it slows down where they can not do their schooling."

You may want to do the math to see how much data the users in your household can use per day based on your data package. 

An example: if a subscriber has the largest data package (50GB) package, the household can use up to 1.6GB total per day (for 31-day months).   If, say, 3 people are using the data, each person can use 0.53 GB. That's a little over half a gig a day per person, which is to say, it's not much. Data intensive activities such as downloading and uploading files or going to websites that have a lot of multimedia will use up data very fast, sometimes in a matter of days.  

The situation is much worse the smaller the data packages get (30, 20, and 10 GB). 

Anything else you have in the house, such as Alexa or smart anything (TV, refrigerator) connected to the internet will also use data. Any software updates for devices connected to the network will also use up data. Since the data packages are limited, the only ways to extend the data are not to use it (which of course is not a good choice), to budget it (which may not be a good choice), or to buy tokens. 

For Windows and Android devices, subscribers can install the free Glasswire app, which measures what's using data on the device and how much it's using.  Another strategy is to get a router that measures the data being used by the entire network.