Forum Discussion
All lights on front of modem keep going out!
Over the past 10 months my modem keeps going offline on a daily basis whenever internet is in use. The internet goes down and when I check the modem all the lights on the front are off. I have to r...
Liz-
Tech came out and was a helpful guy. He did not opt to replace the modem since it's been swapped twice already. He said he updated the software on my existing modem and he also found that the coupler that connects the indoor and outdoor coax runs between the modem and the satellite was lose. He tightened the connection and asked that I let him know if I continue to have problems. Due to it being winter, I'm at the property very little so it may be a while before I am able to confirm if I'm still having problems. I will post back once I get a chance to use the service again. Thanks!
-Kent
What is the modem plugged into? I ask this because you mentioned that you have to "reset the power." What is it you do when you reset the power?
By resetting the power, I mean that I simply unplug the power cord from the power source and plug it back in. The satellite modem will not reset on it's own once all the lights on the front go out. Strangely, the link lights on the back of the modem for the wired Ethernet ports continue to show activity even when all the lights on the front of the modem go out. However, wired devices also don't work and can't access internet when the problem occurs. It's almost as if the satellite modem is in stand-by with power applied but it's not booted up and running.
Hi coppcabin,
Thank you for the additional details, let me investigate further into this for you. I'll post back once I have any updates or additional questions.
Your cooperation, patience, and understanding are much appreciated.
