Forum Discussion
All lights on front of modem keep going out!
Liz-
Tech came out and was a helpful guy. He did not opt to replace the modem since it's been swapped twice already. He said he updated the software on my existing modem and he also found that the coupler that connects the indoor and outdoor coax runs between the modem and the satellite was lose. He tightened the connection and asked that I let him know if I continue to have problems. Due to it being winter, I'm at the property very little so it may be a while before I am able to confirm if I'm still having problems. I will post back once I get a chance to use the service again. Thanks!
-Kent
Thank you for the input. I will go ahead and try that as well. I've tried with and without the Tripplite Isobar surge protector, but I haven't tried a UPS yet. It certainly can't hurt! Next time I go to the cabin I will take a small UPS with me.
Good morning Kent,
I see the dispatch has already been completed, did the tech replace your modem?
Liz-
Tech came out and was a helpful guy. He did not opt to replace the modem since it's been swapped twice already. He said he updated the software on my existing modem and he also found that the coupler that connects the indoor and outdoor coax runs between the modem and the satellite was lose. He tightened the connection and asked that I let him know if I continue to have problems. Due to it being winter, I'm at the property very little so it may be a while before I am able to confirm if I'm still having problems. I will post back once I get a chance to use the service again. Thanks!
-Kent
Thanks Kent. Hopefully there won't be any issues, but in case there's no change, I'll make sure to put an extra special flag on my tech instructions, because we'd want to get that modem for debugging.
Hi Kent,
It's been a while so I'm going to close this thread, but if you have anything new to bring up, please don't hesitate to start another thread.
