Forum Discussion

Fordgirl01's avatar
Fordgirl01
New Poster
5 years ago

App still won’t work

I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in. Has anyone actually been able to use the...
App
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Good morning Fordgirl01,

     

    Thank you for your screenshots and additional details you've PM'd me. After discussing with our devs and reviewing your account, I've learned that currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself, this explains the current situation. 

     

    In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/

     

    Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

     

    Your patience and understanding are much appreciated.

     

    -Liz

  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thanks for reaching out. As mentioned previously in this thread, this is not a bug; New York Broadband customers can only perform online functions with their HughesNet accounts via http://my.hughesnet.com/

     

    Currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself. Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

     

    Your patience and understanding are much appreciated.

     

    -Liz

rganoe's avatar
rganoe
New Poster

Its been 6 months now and I get this same msg. when trying to sign on to the HN app. has this been fixed yet for NY?

Liz's avatar
Liz
Moderator
5 years ago

Good morning folks,

 

Thanks for reaching out. As mentioned previously in this thread, this is not a bug; New York Broadband customers can only perform online functions with their HughesNet accounts via http://my.hughesnet.com/

 

Currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself. Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

 

Your patience and understanding are much appreciated.

 

-Liz