Forum Discussion

kitnbob's avatar
kitnbob
Tutor
4 years ago

ATA modem is failing every day

Its close to two years that been using the HughesNet Voice service. It has been reliable for the most part. I suspect the InnoMedia ATA is beginning to fail, or possibley the HN2000. Failier has b...
  • Liz's avatar
    Liz
    4 years ago

    Good morning Bob,

     

    Thank you for the MAC address! Please powercycle the ATA (unplug and replug after waiting 30 seconds) and you should have dialtone.

     

    -Liz

kitnbob's avatar
kitnbob
Tutor

Good morning

The new ATA modem, 00:10:99:13:3f:5b

Has not yet been activated.

No Dial Tone

 

 -bob

Liz's avatar
Liz
Moderator
4 years ago

Good morning Bob,

 

Thank you for the MAC address! Please powercycle the ATA (unplug and replug after waiting 30 seconds) and you should have dialtone.

 

-Liz

  • kitnbob's avatar
    kitnbob
    Tutor
    4 years ago

    Hi Liz,

    I have Dial tone.

    It seems Better so far.

    I hear an improvement when first producing a dial tone.

    Thank you for your continued help in the HughesNet Support Comminity.

    :heart:

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Wonderful! I'm happy to have helped, Bob. Have a great weekend and happy chatting. :)

     

    -Liz