Forum Discussion
Bad service for new customer
I just had Hughes installed a couple of weeks ago. When I called to ask about the service, the salesman swore that snow doesn't interfere with the signal. He even claimed his parents live near me and never have a problem (we live in an area where it snows heavily for 4-5 months of the year). Today, after two days of heavy snow (during which I had service), I lost the signal. On the phone with customer service, they advised me to wait for it to melt. Or to suspend my service during the winter. Gee, thanks. That will make working from home just peachy.
They turned me over to advanced tech support, which ran tests to reinstall and reregister my dish. Still no go. Told me to wait for it to melt or brush it off and then call back if it doesn't work. So I got on a ladder and used a long snow rake to gently brush off the snow. The modem now showed it was receiving, but all the web pages I tried to go to said they were private. The satellite had been taken offline by the reinstall they ran. I called and they refused to rerun those processes. They are sending a tech in three days and tried to charge me $30 -- even though I paid extra each month for better service. After the call, I ran the reinstall and reregistration processes myself, and it worked. I would have been offline for three days if I left it to these idiots.
Really, really unimpressed so far, Hughes.
They turned me over to advanced tech support, which ran tests to reinstall and reregister my dish. Still no go. Told me to wait for it to melt or brush it off and then call back if it doesn't work. So I got on a ladder and used a long snow rake to gently brush off the snow. The modem now showed it was receiving, but all the web pages I tried to go to said they were private. The satellite had been taken offline by the reinstall they ran. I called and they refused to rerun those processes. They are sending a tech in three days and tried to charge me $30 -- even though I paid extra each month for better service. After the call, I ran the reinstall and reregistration processes myself, and it worked. I would have been offline for three days if I left it to these idiots.
Really, really unimpressed so far, Hughes.
- Sure thing, Mark. We can certainly look into requesting a sales call review. If any coaching is needed, it will be applied. Thank you for your feedback!
Please don't hesitate to visit us in the community again if you have any additional concerns.
Thanks,
Liz
- Mark,
I live in snowy west Michigan.
I bought a 15 foot collapsible extention pole from my local Lowe's store. I screwed a 7" "acid brush" onto it. No more need for a ladder. How do I get someone to troubleshoot my Hughnesnet Internet? It is going on the 4th day and I cannot get anyone to get my Internet working. I have had it for 2 months and it does not work at all. The first level of Service Support is all that I can contact. The next line of Tech help will not contact me even though I have tried to contact them every day since my service stopped.
I tried to delete my credit card information but it will not let me delete it or change it unless I put in a good number.
So, does anyone know how to get these people to service their equipment.
And one more thing, If it is cloudy or raining, I cannot get any use out of my Hughesnet Internet. I live in Mississippi, USA and we have more rain than anyone in the Country. So, I guess that is one detail that they failed to let me know about.
Keith
davidk147
To get help with the internet issue, you should create a new topic in the "Tech Support" section, which you can do by clicking on the blue "Start a topic" button on the upper right while in said section. In that post, make sure to describe the issue, and what, if anything, you have done thus far to attempt to fix it or get it fixed.
For the Credit Card, you can only replace it with another, or call and request to be put on paper billing. 866-347-3292
