Forum Discussion

Freshman

5 years ago

Solved

How do I get a report on total data usage for a billing cycle?

Okay, so according to this link https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/td-p/41581 the Hughesnet page 192.168.0.1 shows a rep...

BirdDog

Assistant Professor

7 years ago

Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed. You can try pausing the Video Data Saver option accessible through the status meter.

Bonus Time data is only used during 2-8AM.

Be aware streaming HD is going to use a lot of data.

maratsade

Distinguished Professor IV

7 years ago

BirdDog wrote:
Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed.

If you're watching on their site, you can downgrade the video quality to "Good," which uses about 380 MB per hour. I've tested this and it works. The app doesn't have a way to downgrade the video quality that I could see.

Robitron
Freshman
5 years ago
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Yeah, like I said, I know that traffic is very high right now and I also do know that HN is prioritizing work and school and I can appreciate that. I just thought that maybe there might be some other issue that could be at play here on my end, with my router or xbox. I'll check that link you posted and see if it can help.

Thanks for your help and patience.

And a very special shout out to Joshua at phone tech support for staying the course through this crisis and maintaining a positive professional attitude through it all! He tried to help me but I think he was just too overwhelmed to get what I was saying. Still though, he was great and I appreciated him all the more for just being there!
- GabeU
  Distinguished Professor IV
  5 years ago
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  Robitron
  
  You're welcome.
  
  There was a time when HughesNet was looking into a page where you could actually see data usage by device, but as far as I know it didn't go any further than an idea. I don't know if it was a logistical issue or just too much or too complex of a thing to be able to put into the modem with all it's doing already, but hopefully they will have something like that one day. Maybe with Gen 6. :)
  - Robitron
    Freshman
    5 years ago
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    It would be nice to have that data per device. I can see how such a thing could be difficult especially since everything is going online. But I wasn't really looking per device, I was looking for overal usage. For instance. Data Plan: 25 GB Actual Data Used: 45 GB (Just an example)
    
    That way I could then say "ah, okay so I went 20 GB over my plan. Maybe I need to increase my plan to 50 GB. Or even the opposite.
    
    Data Plan: 50 GB Actual Data Used: 23 GB
    
    See what I'm saying. For plan management.
    
    As for the Xbox, it turns out that was an issue on their end. I was finally able to get support from them and we found out that something had gotten broken. They escalated it and now it's up and running again. But that was a different issue than this topic.
    
    Again, thanks for the help. Stay safe and heathy.
    
    #playapartogether

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My TV is connected via Wi-Fi My service plan usage has 10%, BUT - bonus zone - has 99% 41.0 MB avail...","body@stringLength":"354","rawBody":"

While watching Amazon on TV, I am getting low bandwidth and I am unable to continue watching.

My TV is connected via Wi-Fi

My service plan usage has 10%, BUT - bonus zone - has 99% 41.0 MB available.

Why won't the usage switch to the bonus zone and let me watch Amazon streaming video?

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BirdDog wrote:
Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed.

If you're watching on their site, you can downgrade the video quality to \"Good,\" which uses about 380 MB per hour. I've tested this and it works. The app doesn't have a way to downgrade the video quality that I could see.

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wrote:
Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed.

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Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed. You can try pausing the Video Data Saver option accessible through the status meter.

Bonus Time data is only used during 2-8AM.

Be aware streaming HD is going to use a lot of data.

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Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed. You can try pausing the Video Data Saver option accessible through the status meter.

Bonus Time data is only used during 2-8AM.

Be aware streaming HD is going to use a lot of data.

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maratsade wrote:
BirdDog wrote:
Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed.

If you're watching on their site, you can downgrade the video quality to \"Good,\" which uses about 380 MB per hour. I've tested this and it works. The app doesn't have a way to downgrade the video quality that I could see.

I didn't know they added that as don't watch that much Amazon streaming, nice they did. Since I usually watch casting from the app wouldn't do me any good, wonder if built in smart TV app allows it. Will have to check.

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wrote:
wrote:
Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed.

If you're watching on their site, you can downgrade the video quality to \"Good,\" which uses about 380 MB per hour. I've tested this and it works. The app doesn't have a way to downgrade the video quality that I could see.

Yeah, I love that you can control the quality on the website. I hope they add it to the app too. I tested it on the iPad but couldn't find a setting at all, and so I streamed for a bit and saw it inhales data. So no app for me. I've never used the apps that come with the TV, so I don't know if they have a setting to control video definition, but it'd be nice if they did, since so many people use those apps. Nowadays I just use the HDMI cable method and connect a laptop to the TV. Works a treat.

BirdDog wrote:
I didn't know they added that as don't watch that much Amazon streaming, nice they did. Since I usually watch casting from the app wouldn't do me any good, wonder if built in smart TV app allows it. Will have to check.

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wrote:
I didn't know they added that as don't watch that much Amazon streaming, nice they did. Since I usually watch casting from the app wouldn't do me any good, wonder if built in smart TV app allows it. Will have to check.

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