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Ardy
New Poster
7 years ago
Solved

Bandwidth problems.

While watching Amazon on TV, I am getting low bandwidth and I am unable to continue watching. My TV is connected via Wi-Fi My service plan usage has 10%,  BUT  - bonus zone - has 99%  41.0 MB avail...
BirdDog's avatar
BirdDog
Assistant Professor
7 years ago
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Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed. You can try pausing the Video Data Saver option accessible through the status meter.

 

Bonus Time data is only used during 2-8AM.

 

Be aware streaming HD is going to use a lot of data.

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My TV is connected via Wi-Fi My service plan usage has 10%,  BUT  - bonus zone - has 99%  41.0 MB avail...","body@stringLength":"354","rawBody":"

While watching Amazon on TV, I am getting low bandwidth and I am unable to continue watching.

My TV is connected via Wi-Fi

My service plan usage has 10%,  BUT  - bonus zone - has 99%  41.0 MB available.

Why won't the usage switch to the bonus zone and let me watch Amazon streaming video?

 

 

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While watching Amazon on TV, I am getting low bandwidth and I am unable to continue watching.

My TV is connected via Wi-Fi

My service plan usage has 10%,  BUT  - bonus zone - has 99%  41.0 MB available.

Why won't the usage switch to the bonus zone and let me watch Amazon streaming video?

 

 

","customFields":[]},"Conversation:conversation:108089":{"__typename":"Conversation","id":"conversation:108089","solved":true,"topic":{"__ref":"ForumTopicMessage:message:108089"},"lastPostingActivityTime":"2019-01-02T20:00:34.155-05:00","lastPostTime":"2019-01-02T20:00:34.155-05:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:108089":{"__typename":"ModerationData","id":"moderation_data:108089","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:108089_1":{"__typename":"Revision","id":"revision:108089_1","lastEditTime":"2019-01-02T11:32:53.511-05:00"},"ForumReplyMessage:message:108092":{"__typename":"ForumReplyMessage","id":"message:108092","conversation":{"__ref":"Conversation:conversation:108089"},"author":{"__ref":"User:user:9074"},"revisionNum":1,"uid":108092,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Bandwidth problems.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:108092"},"parent":{"__ref":"ForumTopicMessage:message:108089"},"body":"

Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed. You can try pausing the Video Data Saver option accessible through the status meter.

 

Bonus Time data is only used during 2-8AM.

 

Be aware streaming HD is going to use a lot of data.

","body@stringLength":"341","rawBody":"

Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed. You can try pausing the Video Data Saver option accessible through the status meter.

 

Bonus Time data is only used during 2-8AM.

 

Be aware streaming HD is going to use a lot of data.

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Wow! I can not believe the rudeness this community gives. I will not have it reviewed because after reading only a few of the rude replies people have been given I have a feeling no matter what the sales people have said it will always go in Hughes net favor. How I manage our data is not the problem it is the fact that you are using the pandemic to extract extra money from people to buy tokens just so their children can go to school. It is an outrage and borders on disgusting actually! I do not care how much they charge me to cancel this pitiful service it will be worth every penny. You should be ashamed doing this to people when they need the internet. Shame on all of you!

","body@stringLength":"689","rawBody":"

Wow! I can not believe the rudeness this community gives. I will not have it reviewed because after reading only a few of the rude replies people have been given I have a feeling no matter what the sales people have said it will always go in Hughes net favor. How I manage our data is not the problem it is the fact that you are using the pandemic to extract extra money from people to buy tokens just so their children can go to school. It is an outrage and borders on disgusting actually! I do not care how much they charge me to cancel this pitiful service it will be worth every penny. You should be ashamed doing this to people when they need the internet. Shame on all of you!

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HughesNet sales you a data package; how you use it is not their responsibility. The biggest packages are 50GB per month (not counting Bonus Bytes), and this can go fast with several kids doing schoolwork.  The \"solution\" is to get tokens or to get a bigger data package, which may not be enough and may necessitate more tokens. 

 

If you feel you were misled by the salesperson, you can request a sales review.  Just reply to my post and request that they review your sales call, and explain how you think you were misled. 

 

It typically takes 7 business days to do the sales call review, but if the HughesNet reps find you were actually misled, you may have some recourse. 

 

Jlkkdk wrote:

The data we have gets eaten up only by my kids going to school. I think it was gone in less then a week then it slows down where they can not do their schooling. Is it normal to get penalized where we have to spend more just so kids can go to school? This is our first experience with satellite internet and so far it is just not working out for us. I guess we can not -lay play station or even watch anything through streaming. I was not told any of this when I signed up. I was assured we had enough to do everything we needed it for which we are finding just is not the case. I was misled by the salesperson and now we are stuck in a contract. I just do not know what to do when my kids can not do their school because the schools do not care what the situation is they just want it done. For the last week they could use it only 3 hours a day if that all other times it was so slow it did not even work on a chrome book. Anyone have any solutions? Can not do the speed test because it is so slow the page won't even load.

 

","body@stringLength":"2047","rawBody":"

HughesNet sales you a data package; how you use it is not their responsibility. The biggest packages are 50GB per month (not counting Bonus Bytes), and this can go fast with several kids doing schoolwork.  The \"solution\" is to get tokens or to get a bigger data package, which may not be enough and may necessitate more tokens. 

 

If you feel you were misled by the salesperson, you can request a sales review.  Just reply to my post and request that they review your sales call, and explain how you think you were misled. 

 

It typically takes 7 business days to do the sales call review, but if the HughesNet reps find you were actually misled, you may have some recourse. 

 

 wrote:

The data we have gets eaten up only by my kids going to school. I think it was gone in less then a week then it slows down where they can not do their schooling. Is it normal to get penalized where we have to spend more just so kids can go to school? This is our first experience with satellite internet and so far it is just not working out for us. I guess we can not -lay play station or even watch anything through streaming. I was not told any of this when I signed up. I was assured we had enough to do everything we needed it for which we are finding just is not the case. I was misled by the salesperson and now we are stuck in a contract. I just do not know what to do when my kids can not do their school because the schools do not care what the situation is they just want it done. For the last week they could use it only 3 hours a day if that all other times it was so slow it did not even work on a chrome book. Anyone have any solutions? Can not do the speed test because it is so slow the page won't even load.

 

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BirdDog wrote:

Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed. 

 

If you're watching on their site, you can downgrade the video quality to \"Good,\" which uses about 380 MB per hour. I've tested this and it works.  The app doesn't have a way to downgrade the video quality that I could see.  

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 wrote:

Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed. 

 

If you're watching on their site, you can downgrade the video quality to \"Good,\" which uses about 380 MB per hour. I've tested this and it works.  The app doesn't have a way to downgrade the video quality that I could see.  

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I'm sorry you interpreted my reply as rudeness. I was merely pointing out that HughesNet is not responsible for how we use data. They sell us a package and it's up to us to use it. They do offer tokens if we run out. 

 

It's your choice, of course, not to have the sales call reviewed, but it would be to your benefit to do so, especially if you were misled.  I've seen many a fellow subscriber benefit greatly from a sales call review. 

 

In any case, best of luck to you, and I hope you can resolve your issues. 

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I'm sorry you interpreted my reply as rudeness. I was merely pointing out that HughesNet is not responsible for how we use data. They sell us a package and it's up to us to use it. They do offer tokens if we run out. 

 

It's your choice, of course, not to have the sales call reviewed, but it would be to your benefit to do so, especially if you were misled.  I've seen many a fellow subscriber benefit greatly from a sales call review. 

 

In any case, best of luck to you, and I hope you can resolve your issues. 

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maratsade wrote:
BirdDog wrote:

Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed. 

 

If you're watching on their site, you can downgrade the video quality to \"Good,\" which uses about 380 MB per hour. I've tested this and it works.  The app doesn't have a way to downgrade the video quality that I could see.  

I didn't know they added that as don't watch that much Amazon streaming, nice they did. Since I usually watch casting from the app wouldn't do me any good, wonder if built in smart TV app allows it. Will have to check.

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 wrote:
 wrote:

Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed. 

 

If you're watching on their site, you can downgrade the video quality to \"Good,\" which uses about 380 MB per hour. I've tested this and it works.  The app doesn't have a way to downgrade the video quality that I could see.  

I didn't know they added that as don't watch that much Amazon streaming, nice they did. Since I usually watch casting from the app wouldn't do me any good, wonder if built in smart TV app allows it. Will have to check.

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Yeah,  I love that you can control the quality on the website. I hope they add it to the app too. I tested it on the iPad but couldn't find a setting at all, and so I streamed for a bit and saw it inhales data.  So no app for me. I've never used the apps that come with the TV, so I don't know if they have a setting to control video definition, but it'd be nice if they did, since so many people use those apps.  Nowadays I just use the HDMI cable method and connect a laptop to the TV. Works a treat. 

 

BirdDog wrote:

I didn't know they added that as don't watch that much Amazon streaming, nice they did. Since I usually watch casting from the app wouldn't do me any good, wonder if built in smart TV app allows it. Will have to check.

 

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Yeah,  I love that you can control the quality on the website. I hope they add it to the app too. I tested it on the iPad but couldn't find a setting at all, and so I streamed for a bit and saw it inhales data.  So no app for me. I've never used the apps that come with the TV, so I don't know if they have a setting to control video definition, but it'd be nice if they did, since so many people use those apps.  Nowadays I just use the HDMI cable method and connect a laptop to the TV. Works a treat. 

 

 wrote:

I didn't know they added that as don't watch that much Amazon streaming, nice they did. Since I usually watch casting from the app wouldn't do me any good, wonder if built in smart TV app allows it. Will have to check.

 

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