Forum Discussion

JustaMinute's avatar
JustaMinute
New Poster
7 years ago

Callers voice on other end of call is garbled

Similar problem to others - Issue happens whether I call someone or receive a call. In all cases, I can be clearly heard (I ask) but I get varying levels of digital artifacts that get to the point o...
garbled
phone
  • Amanda's avatar
    Amanda
    7 years ago

    Hello,

     

    I've reached out to you, IQneQ4U in a private message. In order to keep our community organized, I'll be closing this thread to replies. 

     

    JustaMinute - if you encounter the voice issues again please feel free to create a new thread and tag me on it so I can assist you.

     

    Thank you

    Amanda

Amanda's avatar
Amanda
Moderator
7 years ago

Hi JustaMinute,

 

Thank you for letting us know you are also experiencing this issue. It does not seem to me a coincidence that a few of these have popped up in a short amount of time. I will go ahead and review your account diagnostics for any issues first, then escalate if needed. I will keep you updated.

 

Thanks,

Amanda

  • JustaMinute's avatar
    JustaMinute
    New Poster
    7 years ago

    Hi Amanda,

    I'm not sure what you did, but shortly after your reply my phone issue cleared up.

    It has been great with no problems for the last two days.

    Thanks for your help.

    • Amanda's avatar
      Amanda
      Moderator
      7 years ago

      Hi JustaMinute,

       

      Interesting! You are the first person to return back with any updates, so this is helpful. I sent some cases up to our engineers this morning, so let me check in with them and see if there is anything knew to learn.

       

      Thanks,

      Amanda