Forum Discussion

Hnet57's avatar
Hnet57
Freshman
5 years ago

Problem with phone/voice-garbled voice output

Greetings. I am new to this voice service from HughesNet and just installed it a couple of days ago. The Incoming caller sounds clear but my voice is garbled. I called in to complain about this so there should be a work order in place. I thought I would try this user site as well. It’s almost like the ATA does not translate my voice Properly. Please help since the service in currently unusable.
Voice
  • Liz's avatar
    Liz
    5 years ago

    Good morning Hnet57,

     

    I appreciate your patience while our VOIP team addressed this for you. This should be fixed by now, can you please confirm that your recent calls are clearer?

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Hnet57,

     

    I see it's your first post here, so welcome to the community! I was able to locate your case and see that it indeed has been escalated for investigation. Any difference from this morning? Is the outgoing audio still garbled right now?

     

    If this is persisting even now, please document the time(s) and phone number(s) of the calls where the other party is hearing garbled audio. The Voice team handling your existing case will need that information if this isn't resolved yet.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    • Hnet57's avatar
      Hnet57
      Freshman
      5 years ago
      Yes, no change. The problem seems to be universal to everyone we talked to in CA and OR. This has never worked, independent of time or number we call. Again, we can hear the person on the other end but they can’t understand us. The ata lights ate on (power, phone and globe)
      • Hnet57's avatar
        Hnet57
        Freshman
        5 years ago
        I have not heard from Anyone yet about my unusable phone service and it’s been 48 hours since I first called in. I’m starting to get a little worried.