Forum Discussion

tondak's avatar
tondak
New Poster
2 years ago

Can't see data usage details

I used to be able to monitor my current data usage. Ever since upgrading to Fusion 100, I can no longer see it online or in the phone app. When I choose Usage > Usage Details, it shows the following:

Usage Details
An error occurred while checking your plan data. Contact Customer Care at 866-347-3292 or try to revisit this site again later. (error: 500.02.1019)

I called the customer care number a few months ago, and no one could help me. They said it was most likely a temporary problem that will be fixed soon. (It hasn't been.) How can I see my current usage? 

(I've tried a couple of different browsers.) 

Data Management
error: 500.02.1019
usage
  • Remy's avatar
    Remy
    Moderator
    2 years ago

    tondak,

     

    Thanks for reaching out! I see this is your first post here. Welcome to the Community! I was able to locate some account information through your Community profile, but there are a couple pieces of information we'd like to confirm. Please let me know if you've received the private message I've sent!

     

    Thanks,

    Remy