Forum Discussion

GailWasiskiMile's avatar
GailWasiskiMile
Sophomore
8 years ago

Connecting to wifi on Gen 5 Ht2000w modem

Just had the new Gen 5 router installed yesterday.  The technician chose to just connect my other wifi router to the new modem.  I was trying to access the wifi on the gen5 router from my ipad, but it will not let me connect.  It says not available.  Should i just forget trying to connect? Or is there something else i should try.  Just wanted to see if it was faster.  I have my wifi router and an extender to which i am connected right now.  Yes the speeds are faster, but being a geek i wanted to see if the new gen5 was faster!

  • C0RR0SIVE's avatar
    C0RR0SIVE
    8 years ago

    GailWasiskiMile,

    If you look at the back of the HT2000W, you will see a sticker that lists the name of both Wifi networks on your modem, as well as the passwords for each network.  Have you tried using that information to connect?

    It's also possible that the technician disabled the HT2000W wifi since you had a system available...  Having two wireless devices present with in the same area can cause signal conflicts.  If the radios are disabled, you can re-enable them by following the following instructions.

    1: Go to http://systemcontrolcenter.com OR http://192.168.0.1
    2: Click on Wifi Settings

    3: You will need to enter the password, by default it is    admin
    4: Click on each wifi setting and make sure the SSID Enable is checked to enable the radio, then click save settings.



    Thanks,
    C0RR0SIVE

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    GailWasiskiMile,

    If you look at the back of the HT2000W, you will see a sticker that lists the name of both Wifi networks on your modem, as well as the passwords for each network.  Have you tried using that information to connect?

    It's also possible that the technician disabled the HT2000W wifi since you had a system available...  Having two wireless devices present with in the same area can cause signal conflicts.  If the radios are disabled, you can re-enable them by following the following instructions.

    1: Go to http://systemcontrolcenter.com OR http://192.168.0.1
    2: Click on Wifi Settings

    3: You will need to enter the password, by default it is    admin
    4: Click on each wifi setting and make sure the SSID Enable is checked to enable the radio, then click save settings.



    Thanks,
    C0RR0SIVE

    • GailWasiskiMile's avatar
      GailWasiskiMile
      Sophomore
      8 years ago

      I had written the password down incorrectly!  My eyes were not working this morning.  I am connected!

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        Congrats on being able to get connected!  Please remember my earlier statement though in regards to having multiple wifi routers in use in the same area.  It is best practice to disable one or the other, or at a minimum, change the channel they operate on so they don't conflict as much.