I want to make our home network 'hidden' so it does not broadcast its existence. How? Customer support says: "Our records indicate that our networks have to be visible for out customers to access the...
ckroether wrote: .......................................................... I figured out how to get to the IP, but the password 'admin' does not work. I do not know what to do next and don't think customer support does either Thanks, Cyndi
Sounds like the modem password has been changed. To get back to the "admin" password press the reset button on the back of the modem for 10 seconds.
By "hidden", I'm assuming you mean that it still works, but nobody else except you can see it. You can turn it off from the wifi settings. but that's not really "hidden". I would just password protect it and not worry about who could see it.
Sounds like the modem password has been changed. To get back to the "admin" password press the reset button on the back of the modem for 10 seconds.
NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DO NOT, under any circumstances*, hold the reset button in for any length of time. This could create a situation that would require a tech visit to fix, and which the customer would be responsible for paying.
*ONLY ever perform the above under the explicit instructions of a HughesNet representative.
Sounds like the modem password has been changed. To get back to the "admin" password press the reset button on the back of the modem for 10 seconds.
NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DO NOT, under any circumstances*, hold the reset button in for any length of time. This could create a situation that would require a tech visit to fix, and which the customer would be responsible for paying.
Don't remember if I had to reset my ht2000 when I installed it. I'm not going to try it now after reading that! That is, unless I forget the password.
Reset your HughesNet modem literally at the touch of a button. You’ll find the reset button either on the back or at the base of your modem, depending on which model you have. Because the button is extremely small, you might need to use something pointed to hold the button, such as a toothpick or a ballpoint pen.
Hold the button down until all the lights on the modem turn off and then back on. If your modem model does not have a reset button, simply unplug the modem. Plug it back in after at least one minute.
I'll take your word about the danger in doing this. Very poor design IMO, if a customer can "break" the modem by holding in a button too long.
That brings up another question: Can Hughes reset the password remotely?
Very interesting. Hopefully a rep can clarify which method is correct, or if they're both correct. I've just seen, over time, warnings of what can happen if the button is held down for too long, which seems to be reverting it to a state that requires a tech visit so that they can run the setup process again, which apparently includes things that the subscriber can't do themselves, even with instructions. I've seen varying descriptions of what "too long" is, so I don't know the answer.
And I've always meant to ask about that website, as well, as in whether it's an official HughesNet website.
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Poster","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:77766":{"__typename":"User","id":"user:77766","uid":77766,"login":"ckroether","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:22"},"email":"","messagesCount":3,"biography":null,"topicsCount":2,"kudosReceivedCount":0,"kudosGivenCount":6,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-01-05T14:34:03.274-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:108225":{"__typename":"ForumTopicMessage","uid":108225,"subject":"Create a Hidden Network","id":"message:108225","revisionNum":2,"repliesCount":10,"author":{"__ref":"User:user:77766"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:108225"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:108225"},"body@stripHtml({\"truncateLength\":200})":" I want to make our home network 'hidden' so it does not broadcast its existence. How? Customer support says: \"Our records indicate that our networks have to be visible for out customers to access the...","body@stringLength":"1308","rawBody":"
I want to make our home network 'hidden' so it does not broadcast its existence. How? Customer support says: \"Our records indicate that our networks have to be visible for out customers to access the WiFi, but if you wish what you can do is turn off a certain network if you wanted. You can also change the name if you would like. You would have to access the following IP address which is 192.168.0.1 and you will get a HughesNet web page. Then you will need to Click on WiFi settings and your password will be admin . You will the have access to your WiFi settings. \" I figured out how to get to the IP, but the password 'admin' does not work. I do not know what to do next and don't think customer support does either Thanks, Cyndi
Update: I did as you said - I found out the password did not work because I was not connected directly to the modem. - Connected directly and followed instructions - my Surface 2, Amazon Fire and old laptop would connect but desktops would not. Reconnected, changed back to broadcasting, same status (Surface 2, Amazon Fire & old laptop [running Windows 8, I think, or previous to that] all connect) Desktops running Windows 10 do not. By thw way, my Surface 2 is also running Windows 10. Suggestions?
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Sounds like the modem password has been changed. To get back to the \"admin\" password press the reset button on the back of the modem for 10 seconds.
NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DO NOT, under any circumstances*, hold the reset button in for any length of time. This could create a situation that would require a tech visit to fix, and which the customer would be responsible for paying.
*ONLY ever perform the above under the explicit instructions of a HughesNet representative.
The customer reset procedure for the HughesNet HT2000W modem is as follows...
How to reset to factory settings
On the back of the HT2000W (right under the white label), there is a ‘Reset’ button.
Use a paper clip (or some small/thin object to insert in the hole)
Insert the paper clip, press the button one time and release (DO NOT hold the button in)
Press the WPS button on the front of the HT2000W (may need to press firmly)
After the lights on the HT2000W are back on, login using the password on the back of the modem. (Refer to the User Guide for appropriate modem lights)
This procedure also resets the WiFi settings GUI password to the factory default (admin).
","body@stringLength":"1904","rawBody":"
wrote:
Sounds like the modem password has been changed. To get back to the \"admin\" password press the reset button on the back of the modem for 10 seconds.
NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DO NOT, under any circumstances*, hold the reset button in for any length of time. This could create a situation that would require a tech visit to fix, and which the customer would be responsible for paying.
*ONLY ever perform the above under the explicit instructions of a HughesNet representative.
The customer reset procedure for the HughesNet HT2000W modem is as follows...
How to reset to factory settings
On the back of the HT2000W (right under the white label), there is a ‘Reset’ button.
Use a paper clip (or some small/thin object to insert in the hole)
Insert the paper clip, press the button one time and release (DO NOT hold the button in)
Press the WPS button on the front of the HT2000W (may need to press firmly)
After the lights on the HT2000W are back on, login using the password on the back of the modem. (Refer to the User Guide for appropriate modem lights)
This procedure also resets the WiFi settings GUI password to the factory default (admin).
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The person you spoke to has no idea what they're talking about because it wasn't on their script.
Here's how you do it:
1. Important: I would find a laptop that you can wire in with a lan cable in case things go bad.
2. Go to http://192.168.42.1 on the laptop and log into the wifi settings (unless that IP's changed on your setup).
3. Make sure you jot down your wifi info for DHCP, particulalrly: a. The wifi net name (whatever you have it set at - each band 2.4, 5, 2.4Guest, 5Guest will have different net names)
b. The subnet mask (usually 255.255.255.0)
c. Router IP: (usually 192.168.42.1 if the same as in #2)
4. In the Wifi Settings box:
a. click on 2.4GHz, then uncheck SSID Broadcast.
b. Repeat for the 2.4GHz Guest c. Repeat for the 5GHz d. Repeat for the 5GHz Guest 5. Double check everything on the 2.4/5GHz w/wo Guest tabs, then click Save Settings. Voila... no one will be able to see your network on their list.
Edit: Oh... make sure you test it before you disconnect your wired laptop.
The person you spoke to has no idea what they're talking about because it wasn't on their script.
Here's how you do it:
1. Important: I would find a laptop that you can wire in with a lan cable in case things go bad.
2. Go to http://192.168.42.1 on the laptop and log into the wifi settings (unless that IP's changed on your setup).
3. Make sure you jot down your wifi info for DHCP, particulalrly: a. The wifi net name (whatever you have it set at - each band 2.4, 5, 2.4Guest, 5Guest will have different net names)
b. The subnet mask (usually 255.255.255.0)
c. Router IP: (usually 192.168.42.1 if the same as in #2)
4. In the Wifi Settings box:
a. click on 2.4GHz, then uncheck SSID Broadcast.
b. Repeat for the 2.4GHz Guest c. Repeat for the 5GHz d. Repeat for the 5GHz Guest 5. Double check everything on the 2.4/5GHz w/wo Guest tabs, then click Save Settings. Voila... no one will be able to see your network on their list.
Edit: Oh... make sure you test it before you disconnect your wired laptop.
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ckroether wrote: .......................................................... I figured out how to get to the IP, but the password 'admin' does not work. I do not know what to do next and don't think customer support does either Thanks, Cyndi
Sounds like the modem password has been changed. To get back to the \"admin\" password press the reset button on the back of the modem for 10 seconds.
By \"hidden\", I'm assuming you mean that it still works, but nobody else except you can see it. You can turn it off from the wifi settings. but that's not really \"hidden\". I would just password protect it and not worry about who could see it.
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wrote: .......................................................... I figured out how to get to the IP, but the password 'admin' does not work. I do not know what to do next and don't think customer support does either Thanks, Cyndi
Sounds like the modem password has been changed. To get back to the \"admin\" password press the reset button on the back of the modem for 10 seconds.
By \"hidden\", I'm assuming you mean that it still works, but nobody else except you can see it. You can turn it off from the wifi settings. but that's not really \"hidden\". I would just password protect it and not worry about who could see it.
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Create a Hidden Network","moderationData":{"__ref":"ModerationData:moderation_data:108288"},"body":"
Sounds like the modem password has been changed. To get back to the \"admin\" password press the reset button on the back of the modem for 10 seconds.
NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DO NOT, under any circumstances*, hold the reset button in for any length of time. This could create a situation that would require a tech visit to fix, and which the customer would be responsible for paying.
Don't remember if I had to reset my ht2000 when I installed it. I'm not going to try it now after reading that! That is, unless I forget the password.
Reset your HughesNet modem literally at the touch of a button. You’ll find the reset button either on the back or at the base of your modem, depending on which model you have. Because the button is extremely small, you might need to use something pointed to hold the button, such as a toothpick or a ballpoint pen.
Hold the button down until all the lights on the modem turn off and then back on. If your modem model does not have a reset button, simply unplug the modem. Plug it back in after at least one minute.
I'll take your word about the danger in doing this. Very poor design IMO, if a customer can \"break\" the modem by holding in a button too long.
That brings up another question: Can Hughes reset the password remotely?
Sounds like the modem password has been changed. To get back to the \"admin\" password press the reset button on the back of the modem for 10 seconds.
NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DO NOT, under any circumstances*, hold the reset button in for any length of time. This could create a situation that would require a tech visit to fix, and which the customer would be responsible for paying.
Don't remember if I had to reset my ht2000 when I installed it. I'm not going to try it now after reading that! That is, unless I forget the password.
Reset your HughesNet modem literally at the touch of a button. You’ll find the reset button either on the back or at the base of your modem, depending on which model you have. Because the button is extremely small, you might need to use something pointed to hold the button, such as a toothpick or a ballpoint pen.
Hold the button down until all the lights on the modem turn off and then back on. If your modem model does not have a reset button, simply unplug the modem. Plug it back in after at least one minute.
I'll take your word about the danger in doing this. Very poor design IMO, if a customer can \"break\" the modem by holding in a button too long.
That brings up another question: Can Hughes reset the password remotely?
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Very interesting. Hopefully a rep can clarify which method is correct, or if they're both correct. I've just seen, over time, warnings of what can happen if the button is held down for too long, which seems to be reverting it to a state that requires a tech visit so that they can run the setup process again, which apparently includes things that the subscriber can't do themselves, even with instructions. I've seen varying descriptions of what \"too long\" is, so I don't know the answer.
And I've always meant to ask about that website, as well, as in whether it's an official HughesNet website.
Very interesting. Hopefully a rep can clarify which method is correct, or if they're both correct. I've just seen, over time, warnings of what can happen if the button is held down for too long, which seems to be reverting it to a state that requires a tech visit so that they can run the setup process again, which apparently includes things that the subscriber can't do themselves, even with instructions. I've seen varying descriptions of what \"too long\" is, so I don't know the answer.
And I've always meant to ask about that website, as well, as in whether it's an official HughesNet website.
Again, hopefully they'll give a clarification.
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