Forum Discussion
Credit Cards no longer accepted as online, nor automatic, payment. NOW FIXED.
Like last month, I go to make a manual online payment, like I have for the last twelve years, and over three years with the card I have, and again, it wouldn't go through. So, again, I cal...
Another success. I'm going to assume that this is completely fixed, so I'll "Solution" this thread.
I still haven't tried to use my prepaid card for automatic payments, so I haven't run into any issue since they again allowed them for manual payments. I REALLY hated those couple of months where I had to give my CC info over the phone. Even if it's a known business I just don't trust people when I have to do that. :(
I got a new card a couple of months back and it worked without issue, but again, this is only with manual payments. And, to by honest, though I'm a little nervous about having to input the information every time I make said payment, I think I'll still keep it this way instead of trying to set up automatic payments, which, from the sounds of it, might not work right now, anyway. :p
Hopefully Liz or Amanda will be able to look into the issue you're having with the new card.
Well if we're voting here, I definitely support businesses accepting government backed cards for either monthly or automatic payments! That's a small courtesy our elderly and disabled deserve. And, as has been pointed out, it's no different than the debit card from which Hughesnet takes my monthly payment. That is "real" money too, as opposed to a credit card. I don't believe in using credit cards (I have one for dire emergencies only), so I use my debit card for everything. I still have to pay my rent via check because the owner hasn't gone to any kind of card system yet. That is almost the only check I write anymore.
And I can report that in a little over two years of service, I've never had a problem with my automatic deduction from Hughesnet. They always email me a few days in advance to remind me they're taking it out, and it always comes out on the same day of the month. It's never been incorrect.
And I can report that in a little over two years of service, I've never had a problem with my automatic deduction from Hughesnet. They always email me a few days in advance to remind me they're taking it out, and it always comes out on the same day of the month. It's never been incorrect.
I still contemplate switching to automatic payments every now and again, but I'm a little nervous about it.
Years ago, I had an issue with a manual payment that was "double billed" (using a bank issued debit card, but as a credit card). HughesNet didn't believe me, and I ended up in a three way call with HughesNet and my bank. After my bank told them that, sure enough, they took the payment out twice, they still said, in so many words, "No, we did not. We billed once. We did not take your money a second time."
In order to prevent a couple of checks from bouncing the bank covered the extra amount. Finally, about three months later, I got an "apology" letter from HughesNet, stating that they had found that, in fact, they had double billed me, and that they would give a credit for the next bill, which they did. I notified the bank and, the next month, they took their loaned money back.
So, in the end, everything worked out, but since then I've been a little reluctant to set up automatic payments because of that whole episode. It happened in, perhaps, 2008 or 2009. I can't remember, for sure.
- Gabe, then I can certainly understand your reluctance! I now have every bill except my lot rent on auto pay. I realize I'm taking a risk and I monitor my bank account daily. So far, no glitches. It's just so convenient. But I am very low income, so any mistake like the one you mentioned, would potentially overdraft me, depending upon the time of month. Since I don't use credit cards and am very frugal, I don't have a ton of monthly bills, which helps. The one I tend to forget about is the garbage bill because they've gone to a system of only billing 3 times a year. Because of that, it's a fairly big bill, from my perspective, and I never remember what month it's coming until they email me about 2 days in advance. Other than that, it's car, insurance, electric, Hughesnet, Centurylink, and Amazon Prime, which I do monthly rather than annually.
I just took advantage of the Amazon Prime free trial last month, and on the 19th of this month it will convert to a paid service. If I don't cancel it beforehand, that is. If I do decide to keep it, it will be the first of my bills of any type that will be automatically paid. I've pondered changing to auto payments with DirecTV and taking advantage of the discount, but I've been hesitant for the same reasons mentioned in my previous post on here. Still, I may do so. My folks use auto payment for everything, and they've had no issues, or at least not that they've told me, which they almost assuredly would have had it happened.
I'm still debating on whether to keep Prime. I haven't paid for shipping on an Amazon order in years, and, to be honest, I can't remember the last time I did. I always make sure that my orders are at least $35 so that I can get free 8-10 day ground shipping. Granted, I won't be saving any money in the long run with Prime, but it will be nice to not only have 2 day shipping (though that's debatable), but also not be required to reach the $35 level for the free 8-10 day ground shipping. I say the 2 day shipping is debatable as the order I placed for the Raspberry Pi Zero W at 1:30AM on Tuesday morning may not be delivered until Monday. I know there's a holiday in the mix and weekends don't count, but Monday? It should be Friday. It even shipped yesterday, just after noon, so there is absolutely no reason it shouldn't get here tomorrow. And, at this point, it's only about 250 miles from here, so if it doesn't come tomorrow I will not be a happy camper, that's for sure.
Amazon says tomorrow by 8:00PM. UPS says Monday by "End of Day." Time will tell. If it's Monday, Amazon will be receiving a call from me.
I've used Prime for several years and have been very satisfied with it. I've never had an issue with the yearly payment either.
