Forum Discussion

KG1986's avatar
KG1986
Freshman
4 years ago

Data Tokens Missing/Plan data remaining increase

My 33GB of data tokens went missing 10/14. I also noticed my remaining data balance had increased the same day from 12.1GB to 19.7GB. I am not sure what happened here but need help getting my data t...
Data Management
Data Tokens
  • Liz's avatar
    Liz
    4 years ago

    Good morning KG1986,

     

    While your case has been escalated, I'm working on re-applying 33 GB in token data for you. I'll let you know once that's complete.

     

    Edit: 33 GB token data is on your account now.

     

    -Liz

Damian's avatar
Damian
Moderator
4 years ago

KG1986,

 

Thank you for posting and welcome to the community. I am sorry to hear this happened. I can see that the tokens you had did indeed disappear on the 14th. I will need to escalate this issue as I am unable to see if the tokens were used by accident or actually vanished. This may also be a visual glitch and for that, I will need confirmation from our engineering team This is not a very common issue but as was mentioned earlier, has been observed before. Once I have a result from the escalation I will get back to you on this as soon as possible. 

 

-Damian 

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning KG1986,

     

    While your case has been escalated, I'm working on re-applying 33 GB in token data for you. I'll let you know once that's complete.

     

    Edit: 33 GB token data is on your account now.

     

    -Liz

    • KG1986's avatar
      KG1986
      Freshman
      4 years ago

      I see my data token now.

      Thank You