Forum Discussion

motobojo's avatar
motobojo
Junior
8 years ago

DNS Lookup Error - pervasive & persistent

The problems began mid-day Thursday, 23 February 2017. HN7000S (in the queue for a Gen 5 upgrade). I get pervasive & persistent DNS Lookup Errors when attempting to visit web pages. A small set o...
  • motobojo's avatar
    motobojo
    8 years ago

    Some replies appear to have been lost in the transition to the new forum software.  Specifically, Amanda had suggested using the IP address 10.10.10.10 when checking the "Use TurboPage Server configuration below".  That seems to do the trick for the most part.  This setting seems to be reset when the modem is restarted or the power is cycled on the modem. 

Amanda's avatar
Amanda
Moderator
8 years ago
Hello motobojo

Thank you for the very detailed post - this eliminates the need to ask a lot of questions. I've located your account and I do see that you are on the HN7000S, which means I cannot change your gateway. However, I think your idea on turbopage might be a good one. We have a teardown option which might work. I will try it here remotely - by the time you see this it will have been processed. Go ahead and test it out. If it works, I can provide you the teardown IP to do yourself when needed. Let me know how it goes.

Thanks
Amanda