Forum Discussion

Six60street's avatar
Six60street
Freshman
7 months ago

Domain block w/wifi but not hotspot

Starting in Febuary 24 one of my buisness information sytems became unloginable with HN wifi, i can log in using my ph hotspot on same device, durring the whole month of april it worked perfectly the...
log in err connection reset
Performance
  • Remy's avatar
    Remy
    7 months ago

    Six60street,

     

    Thank you for reaching out! Welcome to the Community! We're sorry to hear you've been experiencing service issues. I was able to pull your account up through your Community profile, which is great! Upon investigating your account, it seems you've been having frequent modem related state codes. To start, I'd like to send a replacement modem, to see if that alleviates the issue. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. 


    Let me know how the new modem works out for you!


    Thanks,

    Remy

     

maratsade's avatar
maratsade
Distinguished Professor IV
7 months ago

Try clearing the cache, history, and cookies. If that doesn't fix the problem, try clearing the DNS by following the procedure below:


1. Turn off all of the devices that are using the modem (all phones, iPads, computers, etc.)

2. Unplug the modem's power from the wall socket.

3. Wait a minute, then plug the modem back in.

4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.

  • Six60street's avatar
    Six60street
    Freshman
    7 months ago

    ok i will try it thanks

    • MarkJFine's avatar
      MarkJFine
      Professor
      7 months ago

      Pay particular attention to the part in step 1 where it said: All the devices using the modem. If there's a corrupt DNS entry hiding somewhere in your house, and it's on that device when the modem comes back up, it may re-insert it back into the system without you knowing it making the whole thing a waste of time.

  • Six60street's avatar
    Six60street
    Freshman
    7 months ago

    Did not work,    im at my wits end.........

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      7 months ago

      Did you try both things?

       

      Other things you could try:

       

      Use a different browser

      Use incognito mode

      Are you using a VPN? Turn it off.

      If you have an ad blocker, turn it off

      Turn off all add-ons

       

      Edit: See this too: https://www.pcguide.com/how-to/err_connection_reset/

      • Six60street's avatar
        Six60street
        Freshman
        7 months ago

        tried all, none work. if i use my hot spot to my lap top on chrome it works flawlessly, when i click on the log in page it goes to " aboutblank" in top bar, thinks for about 4-5 seconds then taps out with "err-connection_reset.  it has to be a lap top setting or HN.    willing to pay for pro help, by buisness is suffering because.        ps i am not a savy putter guy, so alot of this stuff i dont know what it means.  help please