Forum Discussion

Six60street's avatar
Six60street
Freshman
7 months ago

Domain block w/wifi but not hotspot

Starting in Febuary 24 one of my buisness information sytems became unloginable with HN wifi, i can log in using my ph hotspot on same device, durring the whole month of april it worked perfectly the...
log in err connection reset
Performance
  • Remy's avatar
    Remy
    7 months ago

    Six60street,

     

    Thank you for reaching out! Welcome to the Community! We're sorry to hear you've been experiencing service issues. I was able to pull your account up through your Community profile, which is great! Upon investigating your account, it seems you've been having frequent modem related state codes. To start, I'd like to send a replacement modem, to see if that alleviates the issue. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. 


    Let me know how the new modem works out for you!


    Thanks,

    Remy

     

maratsade's avatar
maratsade
Distinguished Professor IV

Try clearing the cache, history, and cookies. If that doesn't fix the problem, try clearing the DNS by following the procedure below:


1. Turn off all of the devices that are using the modem (all phones, iPads, computers, etc.)

2. Unplug the modem's power from the wall socket.

3. Wait a minute, then plug the modem back in.

4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.

Six60street's avatar
Six60street
Freshman
7 months ago

Did not work,    im at my wits end.........

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 months ago

    Did you try both things?

     

    Other things you could try:

     

    Use a different browser

    Use incognito mode

    Are you using a VPN? Turn it off.

    If you have an ad blocker, turn it off

    Turn off all add-ons

     

    Edit: See this too: https://www.pcguide.com/how-to/err_connection_reset/

    • Six60street's avatar
      Six60street
      Freshman
      7 months ago

      tried all, none work. if i use my hot spot to my lap top on chrome it works flawlessly, when i click on the log in page it goes to " aboutblank" in top bar, thinks for about 4-5 seconds then taps out with "err-connection_reset.  it has to be a lap top setting or HN.    willing to pay for pro help, by buisness is suffering because.        ps i am not a savy putter guy, so alot of this stuff i dont know what it means.  help please

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        7 months ago

        Your hotspot is a different network; this is why it is responding differently. It seems you may have an issue with your home network with Hughesnet. Hopefully one of the mods on this site will reach out to you, check your system,  and suggest more troubleshooting.