Forum Discussion

Pete_Vit's avatar
Pete_Vit
Senior
4 years ago

Email delivery being rejected by Hughesnet

Yesterday I recived this email from a group list I subscribe to; Tue, 22 Jun 2021 00:00:28 You have been automatically removed from the MXG-L list (MXG Software LIST) as a result of repeated d...
Data Management
  • Liz's avatar
    Liz
    4 years ago

    Good morning Carmen, 

     

    The e-mail admins found what was sending your listserv red flags and removed it, so you should be able to rejoin and receive their e-mails again. Thanks again for reaching out so we could address your concerns.

     

    -Liz

Liz's avatar
Liz
Moderator
4 years ago

Good morning Pete_Vit,

 

Thanks for posting and providing those details, that helps! I've already escalated your case up to our email admins. The error message "5.7.1 554 5.7.1 Message has been rejected due to suspected spam content" means your email address was flagged for possibly sending spammy content. That's not the case, right? No mass spamming of unsolicited emails asking for personal information, things like that? :)

 

I'll post back once I have any updates from the email admins for you. Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

  • Pete_Vit's avatar
    Pete_Vit
    Senior
    4 years ago
    Liz wrote:

    Good morning Pete_Vit,

     

    Thanks for posting and providing those details, that helps! I've already escalated your case up to our email admins. The error message "5.7.1 554 5.7.1 Message has been rejected due to suspected spam content" means your email address was flagged for possibly sending spammy content. That's not the case, right? No mass spamming of unsolicited emails asking for personal information, things like that? :)

     

    I'll post back once I have any updates from the email admins for you. Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    Thank you Liz, no this is not spam, it comes from a listserver like an old time newsgroup :), the listserver, like the IBMLIST is one of many groups I subscribe to, they send a probe email weekly IIRC to make sure the email is still valid.

     

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Gotcha! The question is more about what your HughesNet's email address is sending, not what the listserv is sending.

       

      -Liz

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Hi Pete_Vit,

       

      Just another confirmation needed:  

       

      You can still send email, yes/no?

       

      You can still receive email, yes/no?

       

      -Liz

      • Pete_Vit's avatar
        Pete_Vit
        Senior
        4 years ago
        Liz wrote:

        Hi Pete_Vit,

         

        Just another confirmation needed:  

         

        You can still send email, yes/no?

         

        You can still receive email, yes/no?

         

        -Liz
        Hi Liz, the web client is working normally, I can send and receive, Thiunderbird was always getting mail and is spurratic with my ability to send mail. Sending mail just started working last week, this AM I was able to send acouple of emails, then I tried sending another and the pop-up told me I could not logon sucessfully using my account cvitullo to the smtp server, then just as sudden, it started working again :( 

        gotta love it