Forum Discussion

dond_8725422's avatar
dond_8725422
Freshman
3 years ago

Gateway connectivity loss of system every day (again)

Recently replaced modem. System worked great for about a week. Now, seems daily more off-line than on-line. Common Code 12.1.1 gateway connectivity connection loss, system loss, limited connectivit...
connectivity
Gateway
Performance
  • dond_8725422's avatar
    dond_8725422
    3 years ago

    Technician found loose pole issue with pole mounted satellite.

    Relocated to shingle roof mount on house.

    Corrected issue, problem solved. 

Damian's avatar
Damian
Moderator
3 years ago

dond_8725422,

 

First thank you for being a customer for 12 years. I am also sorry to hear that you are still experiencing issues.  After running remote diagnostics, I see that your modem is running great, however, the satellite dish signal quality is very poor and below the threshold for normal service functionality. This ether happens if the dish has been moved out of alignment or there is very thick cloud coverage or rain in your area. First, are you experiencing any heavy cloud coverage and or rain? If not, has the dish been moved or altered recently?

 

-Damian