Forum Discussion

dond_8725422's avatar
dond_8725422
Freshman
3 years ago

Gateway connectivity loss of system every day (again)

Recently replaced modem. System worked great for about a week. Now, seems daily more off-line than on-line. Common Code 12.1.1 gateway connectivity connection loss, system loss, limited connectivit...
connectivity
Gateway
Performance
  • dond_8725422's avatar
    dond_8725422
    3 years ago

    Technician found loose pole issue with pole mounted satellite.

    Relocated to shingle roof mount on house.

    Corrected issue, problem solved. 

dond_8725422's avatar
dond_8725422
Freshman

Hello and thank you for replying.

I have been experiencing this over the last two weeks daily with clear skies.

The dish has not been touched to my knowledge, unless the wind has moved it.

Chas3003's avatar
Chas3003
New Member
3 years ago

We have the same issue, modem requires reboot every day. Sometimes two or three times a day.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    3 years ago

    Chas3003 

     

    If you need assistance, please start a new topic in Tech Support to keep your issues separate from the OP's.  You can do so here.  Make sure to describe what's going on and anything you've tried thus far.