Forum Discussion

dond_8725422's avatar
dond_8725422
Freshman
3 years ago

Gateway connectivity loss of system every day (again)

Recently replaced modem. System worked great for about a week. Now, seems daily more off-line than on-line. Common Code 12.1.1 gateway connectivity connection loss, system loss, limited connectivit...
connectivity
Gateway
Performance
  • dond_8725422's avatar
    dond_8725422
    3 years ago

    Technician found loose pole issue with pole mounted satellite.

    Relocated to shingle roof mount on house.

    Corrected issue, problem solved. 

Damian's avatar
Damian
Moderator

dond_8725422,

 

Great, I'm glad you were able to get it scheduled. Please update me here after the repair. 

 

-Damian 

dond_8725422's avatar
dond_8725422
Freshman
3 years ago

Technician found loose pole issue with pole mounted satellite.

Relocated to shingle roof mount on house.

Corrected issue, problem solved. 

  • Damian's avatar
    Damian
    Moderator
    3 years ago

    dond_8725422,

     

    That is great to hear and thank you for the update. If you ever need anything else in the future please reach out again. 

     

    -Damian 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    Excellent! Glad this was solved.