Forum Discussion

RAD's avatar
RAD
Freshman
3 years ago

Gateway Location is Albuquerque, NM I am in Idaho & SRSS is 58 never gets above that.

Good day,

Yesterday our HughesNet was down Error 11.2.1 weather. So today I was able to get it back, researching I found our Gateway was in Albuquerque, NM Why?

(IPGW: J2ALB022HNSIGW1104) Just wondering if the Gateway location can be changed as I am located in the vicinity of Spokane, WA to the north Missoula, MT to the east, Boise, ID to the South  We are very remote. I also attached our System Control & Gateway information. Are SRSS has been steady at 58 as well.  

 

 

 

Gateway
Location
Performance
  • MarkJFine's avatar
    MarkJFine
    3 years ago

    The code generally means your dish couldn't find a signal from the satellite. Usually that means severe rain was degrading the signal, but if it intermittently persists during good weather it could also mean foliage or tree branches/leaves blowing into the signal path. Might want to check the vicinity of the dish to make sure nothing's growing around it or into the area between the dish and transceiver (I recently had this happen) and/or there is no new tree growth in front of the dish.

     

    Doubtful that swapping modems did anything other than rebooting it by removing power, then re-powering it (note: never press the red reset button which could zeroize it, requiring a call to phone help in order to get it re-registered into the system).

     

    I would also advise you to edit the SAN out of your images. The SAN is your full account number and could be used in a phishing scheme to get your account information.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    RAD , you seem to have marked all the replies as solutions, but they're not solutions to your problem; they're just information. The solution will come from the techs.  The system sends an email asking if your problem was solved, or something like that...just ignore those emails. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    The gateways are always in a different state from where you're at.  I don't think they change your gateway, but hopefully someone will have a better reply for you.  

    • RAD's avatar
      RAD
      Freshman
      3 years ago

      I hope so as the weather at the Gateway location was Sunny & Warm no weather issues.so i am not sure why I had the 11.2.1 System State Code

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        3 years ago

        RAD 

         

        They definitely can't change the gateway you're connected to.  Each spot beam, which covers a specific area, is locked to a specific gateway.  

         

        Regarding the gateway location and why it's far from you, it has something to do with the angle of the signal from your location to the satellite and the satellite to the gateway.  The angle can't be too narrow, and if your gateway was in the same state, it would be.  Though I don't know the reason for needing a wider angle for certain, I think it has something to do with signal interference.

         

          

         

        Edit:  Though it's already been mentioned, I want to second the importance of editing your SAN out of your snapshots.  You can edit your reply by clicking on the three vertical dots to its upper right.  You can replace the existing pictures with ones you've edited the SAN out of.