Forum Discussion
gen 5 system
Just had a gen5 system installed 4 days ago and its looking like a serious mistake. For 3 of the 4 days I let it go so that maybe there was a software update needed and nothing. Speed test have nev...
Now I was quick to complain and it was for a very good reason due to very inferior internet speed ( noted in above posts)
After a second installer came out to my residence and aimed me to the new bird changed the modem out and possibly the lnb ( I havent checked the serial yet) I now have above what was advertised internet. I realize that as the bird gets more load on it that it will slow down some and honestly I can live with that.
So with that being said I hope that everyone will be sorted before long and the speeds increase for all.
Here is the latest speed test.
http://testmy.net/db/xoHac70nL
You aren't on Gen5 currently, the Gen5 modem is backwards compatible with the older satellite and service plans.
It sounds like you are on Jupiter One (Gen4) with a Gen4 service plan since Gen5 service plans offer upto 25Mbps and not 10Mbps.
The reason they are interested in "sell sell sell" is because Jupiter One is overloaded and they are trying to get customers off that bird onto the new Jupiter Two bird.
Did you just imply that they sold more packages than the current system can handle? Go fugure. And the're still selling Gen 4. Imagine that. Sounds like fraud, but I'm the dumb one in this mix.
So, being that this is a "support Page" is there not anyone that can answer not only my issue but seems to be many others as well as to the poor speeds that we are getting?
After reading many threads and seeing the same complaints over and over I see no resolution.
Even made sure that I did the tsts as mandated by the admins here and not one single answer. CS via phone is of no help as they only want to upsell and not try to fix the issue.
As Ive stated before I really do want to make this system work but its not looking good at all at this point.
Ive had 2 instances were the internet was at or above the rate I was sold. For a grand total of 5 minutes each.
Once again here are the results but not really sure if anyone that can help really is on here or not.
http://testmy.net/db/ANrOUSBfL
I would honestly be happy with 5 mbps to be honest but with crap internet that this system is showing I may as well go back to my slow (now seems lightning fast) level 1 dsl.
BTW 394 Kbps is my current dl speed REALLY?
On a side not. Here is a test from testmy with my what I thought was slow before now. Luckily Ive kept dsl for now.
Hi shadow357,
Welcome and thanks for posting and running those testmy.net speed tests. I've run diagnostics on your site and can certainly escalate your case to our engineers. Please note that it may take a week or more to find out if there will be maintenance scheduled to address your performance concerns.
C0RR0SIVE is correct, I can see you have our new HT2000w WiFi modem, but you are currently pointed at our EchoStar 17 satellite and running on the Gen 4 Prime Plus plan.
As a newly installed customer, we do have Gen 5 upgrade deals available when you call in. If you decide to upgrade to Gen 5, please let me know so I can let engineering know to disregard your escalation.
