Forum Discussion
gen 5 system
Just had a gen5 system installed 4 days ago and its looking like a serious mistake. For 3 of the 4 days I let it go so that maybe there was a software update needed and nothing. Speed test have nev...
Now I was quick to complain and it was for a very good reason due to very inferior internet speed ( noted in above posts)
After a second installer came out to my residence and aimed me to the new bird changed the modem out and possibly the lnb ( I havent checked the serial yet) I now have above what was advertised internet. I realize that as the bird gets more load on it that it will slow down some and honestly I can live with that.
So with that being said I hope that everyone will be sorted before long and the speeds increase for all.
Here is the latest speed test.
http://testmy.net/db/xoHac70nL
Actually I wasnt here for the first install. My wife was and when I got home and seen both hands on her hips I knew it wasnt good at all. That when I started going through the process of cs which in turn didnt want to do anything but sell sell sell, and not try to correct the issue. In their defense I will say that I already knew what they were going to ask as I used to install myself so that may have had an effect and they went hands off on me. I would have at least expected an escalation to a higher tech. It wasnt until I came here that I got the support that should have been on the cs side.
Second installer came changed the modem , lnb radio and reaimed the dish. Wife was on the internet and hands on the mouse so I knew it as at least a little better. I was surprised at how much though. Speed tests are in above comments.
I know that the current speeds I am getting will start dropping as new customers come to Gen 5 but as long as I can get better than anything available out here I am happy.
Now if the wife has her hands on her hips (which we all know is BAD) its not the internet, I goofed
shadow357 wrote:
I know that the current speeds I am getting will start dropping as new customers come to Gen 5 but as long as I can get better than anything available out here I am happy.
Although this is technically true, and will most likely drop somewhat as the beams fill up, as well, it will probably be quite some time before this happens. The ES19 has more than double the capacity of the ES17, and it will take a long time before the ES19 reaches anywhere near capacity.
