Forum Discussion

yoajon's avatar
yoajon
Freshman
7 years ago

GEN 5 Upgrade Problems

I am in Zip 93522 and upgraded to Gen 5 on June 10th. Immediatly after the installation the signal strength showed 50 and today it has been in the low 70s. The installer used my old small dish. My do...
Performance
  • yoajon's avatar
    yoajon
    7 years ago

    Thanks for your help Amanda. I have been monitoring my receiver signal strengh and it has been ranging from 68 to 73. My speed tests show a large variation and exceed 25Mbps in some situations. This is definitly a beneficial upgrade. I look forward to your help in the future.

yoajon's avatar
yoajon
Freshman

Thanks for your comments and technical analysis. I understand that download speeds of > 25 Mbps are of course possible wth the small dish and a signal strength of 70. However, I have not been able to perfom some tasks with my upgraded system that I regularly performed on my previous system. I measured some higher speeds and had good performance in the bonus period last night.

Amanda's avatar
Amanda
Moderator
7 years ago

Hello yaojon,

 

Currently you are receiving at target or better-than-target signal strength. The average for your area sits at SQF 68 as of yesterday and currently I show you are at SQF 71. I do see you are within Beam 55, which is currently in the process of having performance improvements implemented. As of 6/08/18, the plan is to see improvements in your area in about a month, so we're looking at early July. Please check your private messages as I am going to send you some more information.

 

Thank you,

Amanda

  • yoajon's avatar
    yoajon
    Freshman
    7 years ago

    I thank everyone for their comments.

    I can definitly get > 25 Mbps during the bonus period when I shut down the WiFi and run my Windows 10 PC using the Ethernet cable. I have been away from home much of the time since my Gen 5 upgrade and have had limited time to fully check performance especially during the day.

    Here are a couple issues: To avoid Windows Update I need to run my PC as a metered connection and this option is only available with a WiFi connection. Windows can easliy burn up half my allottment with one cumlative update. I ran some tests this morning and it looks like my down speed drops to 5-10 Mbps when using a WiFi connection. It will take me about a week to fully check the day time performance and I might as well wait for the upcomming improvements.

    In my previose set up I disabled Turbopage on the advise of a HugesNet tech in order to make streaming possible.

    Overall it looks like I will be very happy with my upgrade.

    • MarkJFine's avatar
      MarkJFine
      Professor
      7 years ago

      I run an ethernet connection and can still get metered.

      • yoajon's avatar
        yoajon
        Freshman
        7 years ago

        Thanks, I switched source Eathernet went to "Status" and set as metered on. Three qwick tests: 7.84 Miami. 15.32 Dallas and 25.96 Chicago, definitly improvement.

  • gaines_wright's avatar
    gaines_wright
    Tutor
    7 years ago
    @@Amanda ................. I do see you are within Beam 55, which is currently in the process of having performance improvements

      Are they going to fly up and fix it?    Or are you talking about the beam up?   I'm confused ,  Are people on different Beam IDs in different parts of the country?  I've been googling around to see if iI could find out, without much success though.

      I'd be grateful if you could post a link to some information on this subject?
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      7 years ago

      "Are they going to fly up and fix it?    Or are you talking about the beam up?   I'm confused ,  Are people on different Beam IDs in different parts of the country?  I've been googling around to see if iI could find out, without much success though."

       

      People are on different "beams." I'm on Beam 68, for example. I'm not sure if there's a reliable map anywhere.

       

      What they're going to do is probably deploy a fix to the system that handles your "beam."

      • gaines_wright's avatar
        gaines_wright
        Tutor
        7 years ago
        maratsade wrote:

        What they're going to do is probably deploy a fix to the system that handles your "beam."

         

         Thanks for your reply.

         

          That's what's confusing  me.  I thought the system that handled my beam was my dish and modem.  I guess it's more complicated than that.

         

          Years ago ( when you are my age ( 71 ) it seems like everything you remember was years ago )  I was having trouble, so I talked to a Directway CS guy, who although he was hard to understand, was very knowledgeable.  He talked me through some config changes to the modem that solved all of my problems. Did he have me change my beamid?  I don't remember.

         

        Anyway I' still looking for some info on all this stuff.