Forum Discussion

haroldo_psf's avatar
haroldo_psf
Freshman
8 years ago

Gen5 Awful Performance - Just can't browse the net.

I am appalled at the service I have with Hughesnet and the Gen5 equipment. I simply cannot browse sites like amazon.com, squareup.com, and many others.  I am now stuck after having bought the equipm...
Performance
  • haroldo_psf's avatar
    haroldo_psf
    8 years ago

    Hi Liz

    Thanks for the link. This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it.

    I am now able to browse normally, my smart TV has full network connectivity (amazon videos, netflix, etc), my Synology server is fully accessible from outside, my wife can do work on square, and life is beautiful. 

    If things go south again I'll diasable the UPnP as the link suggests.

    I wonder though, if this is a known issue as the link states, wouldn't hughesnet want to have this feature diabled by default? that would save everyone a lot of headache. 

    Anyway, thanks for your help, I'm marking this as solved 

     

cableguy69's avatar
cableguy69
Spectator

Heraldo, 

      Thanks for this post. I have been trying to make the decision to move from Gen 4 to Gen 5 specifically because the Gen 4 has not got the Web acceleration and throughput that my Excede account has for HD video Streaming. You have, I believe settled this for me. Thanks

haroldo_psf's avatar
haroldo_psf
Freshman
8 years ago

With Web Acceleration enabled, then I can't do anything. If I disable web acceleration I can at least make phone calls and stream Pandora. If web acceleration is enabled, then nothing works, really nothing.

No matter what I do (with or without web acceleration) I cannot go to amazon.com or squareup.com (the site my wife uses to run her business), and many many others. In fact, it's probably easier for me to list the sites that I CAN access, because it's only a hand full. 

The situation is pretty serious now, and I am locked in this contract. I'm glad I'm saving others from falling in the same trap.

  • cableguy69's avatar
    cableguy69
    Spectator
    8 years ago

    Well, I asked the question, "What if Gen 5 doesn't perform any better, am I still locked into my commitment?" which was responded with a resounding yes. That alone made me somewhat suspect. Sorry you are having trouble. 

     

    • cableguy69's avatar
      cableguy69
      Spectator
      8 years ago

      Gwalk,

            Correct me if I'm wrong, but the W/A is nothing more than a buffer to remove the appearence of latency. Does the Gen 5 hardware (modem and Tria) and Network allow for decent acceleration. As I mentioned, Excede has no problem with this. I was hoping the Gen 5 solution enhanced this capability from the Gen 4 where my basic internet web accelleration is half what it is on Excede. What I'm reading suggests this is not the case. 

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        Web Acceleration is a mixture of things...  It's a proxy that performs web caching, it prefetches data, among other things.  It has no impact on latency though, no amount of "acceleration" from either company is going to remove the minimum 500ms latency it takes for your request to go out and come back.