It's a great feeling when everything works!
First an update on the Wi-Fi 5G: after being down pretty much all day yesterday, it was alive and working well this morning prior to my webcam troubleshooting. Remains to be seen if 5G continues to stay alive.
As to the issue of my webcams killing the Gen5 modem, I disabled UPnP on the modem. After waiting about 5 minutes I powered up one webcam connected via Wi-Fi 2.4G. SUCCESS! The webcam connected automatically and the modem stayed online. It has been working OK for the past 30 minutes. I will leave just the single webcam connected and see if the modem continues working properly for the next 24 hours. If it does, I will add the remaining webcams one at a time. I will update this thread sometime on Friday. Thanks to everyone who suggested disabling UPnP!!!
Hi mweasner
Glad to hear! I am not sure why I thought you had already tried this. Just as an FYI, we are bringing out a software update for the HT2000W that would resolve the issues with UPnP so it will not be necessary to disable it in the future. That should be happening very soon from what I have been told.
Thanks
Amanda
Today I reconnected the remaining four webcams to Gen5 Wi-Fi 2.4G with the modem UPnP disabled. So far all five webcams are working properly with the Gen5 modem. Whew! Thanks again to everyone who suggested that fix.
Hopefully HughesNet Technical Support will add the UPnP disabling troubleshooting technique to their standard checklist. If I had been informed by Tech Support about this known UPnP issue when I called them on 7 July I would not have wasted so much of my time troubleshooting the issue and getting so frustrated with Gen5 since then.
I understand there a software update being rolled out that hopefully fixes the UPnP issue. For now I am leaving UPnP disabled.
Update on the Wi-Fi 5G: it has been stable for the past two days. Maybe a recent software update fixed that issue.
It's a great feeling when everything works!
mweasner wrote:Update on the Wi-Fi 5G: it has been stable for the past two days. Maybe a recent software update fixed that issue.
I read in another thread that updated software was rolled out to a few gateways a couple of days ago. I don't know if this includes the fix to the 5Ghz radio, nor do I know what gateways, but hopefully it did.
Glad everything is working the way it should at present.
