HughesNet did not tell me the phone line would not be compatible with my FAX, I no longer have a FAX line to help the Veterans I deal with everyday. WHAT the hell?HughesNet tells me now it is my problem to deal with. How can I get a FAX line without paying more money? HughesNet does not offer me any way to go or deal with this issue. I say they did not tell me to begin with, to me this is wrong doing. I am not a happy customer

Hello Ronnie We've had the call reviewed and found that during the call it was not mentioned that faxing services would be required or that a fax machine would be used. I understand this is a hindrance to your work and mission so I do want to help. I can cancel just the Voice service without cancelling the internet or I can do both. Unfortunately we don't offer a traditional fax service, so with our internet the only option is either a separate land line or as BirdDog recommends, e-fax.Please let me know what you would like to do. Any cancellations would have the early termination fees waived, of course.Thank youAmanda

HughesNet did not tell me the phone line would not be compatible with my FAX line, they put me out of

Ronnie Imel
New Member
9 years ago
Thank you for getting back to me. I called many in your company for help and you did reply, thank you, the information is helpful
I don't know how long it is going to take to get this done but I will take your advice.
Please understand I am only trying to help your company when I say, I should have been advised in the beginning, not wait and find it out on my own. This has cost me time and cost my veterans I serve much aggravation as this is one of the many things I do for my veteran, the problem has gone on far to long without resolve. If I had been advised I still would have bought the system, I just would have started working on it sooner. NOT a good situation to put a disabled person such as myself and others at such a disadvantage. Thank you for helping me.
Amanda
Moderator
9 years ago
Hello Ronnie

We've had the call reviewed and found that during the call it was not mentioned that faxing services would be required or that a fax machine would be used. I understand this is a hindrance to your work and mission so I do want to help. I can cancel just the Voice service without cancelling the internet or I can do both. Unfortunately we don't offer a traditional fax service, so with our internet the only option is either a separate land line or as BirdDog recommends, e-fax.
Please let me know what you would like to do. Any cancellations would have the early termination fees waived, of course.

Thank you
Amanda
Amanda
Moderator
9 years ago
Good morning Ronnie

Thank you for reaching out to us and I'd like to welcome you to our community. Trust me - we definitely don't want to get in the way of such noble work! I was able to locate your account as well as the sales center, and do know for sure they are trained to tell customers that fax machines will not work with our Voice service if the customer expresses they wish to use a fax line.

They also have a specific compliance guideline that the agent cannot misinform the customer regarding faxing with our service. I'll go ahead and send your information over to them so they can review your sales call. We definitely want to make sure if there is an agent out there who may be giving out incorrect information we identify them and apply coaching.

I appreciate your patience while I wait for their response.

Thanks
Amanda
- notarcandace
  New Member
  7 years ago
  They did not tell me that a fax machine would not work. I told them I did work from the house and needed to fax. Now I am stuck with trying to figure out how to fax multiple pages (100) at a time through some other service or some other way. Not happy about this.
Ronnie Imel
New Member
9 years ago
Thank you again for the follow up, it shows a sincerity to aid and assist and that you give a darn. That said I have still not completed my task, too much going on. I will most likely get a land line as it appears e-fax charges for each fax after a small amount of fax's, thank you for your follow up.
Ronnie Imel
New Member
9 years ago
This is a copy and past before I try them.
Kall8.comKall8 Contacts & Information
Posted: Charlie411Fraud Charges
Complaint Rating:
Contact information:
KALL8
Miami, Florida
United States

They claim to have a very affordable service and low monthly fee. They are complete scammers and this is exactly what they did to me. I signed up with www.Kall8.com for a 1-(800) number that I could receive local calls on in the Southern most part of Florida. What they started doing was very interesting because all of a sudden I started receiving call from all over the United States with different area codes. I never gave anyone my number so I had a good feeling it was them scamming me since each call to a voicemail will pay them about 1.00 to 10.00 per call... Well I answered alot of these calls and sure enough there was nobody on the other line... just a dead air time automated AUTODIALER... pure scam and they get away with it. the FCC should do something about that and it should be illegal. I'm pissed off so I canceled my check card and they will not receive a penny out of my last bill because of what they did to me. I hope they take me to court for this. I will ruin their reputation. What they're doing is using a phone to deduct easy money from their customer's bank accounts. I don't like scammers especially when they scam someone whos trying to save a few bucks.
Ronnie Imel
New Member
9 years ago
The phone line you get from HughesNet is not compatible with a FAX machine
BirdDog
Assistant Professor
9 years ago
Doesn't fix the issue with the VoIP line not supporting FAX but there are numerous online FAX services which work great. I've used them myself. As long as you have a scanner you can scan documents and send them. You can receive documents in your email that are faxed to you and print them. They assign you a FAX phone number that feeds everything to your inbox and the people on the other end notice no difference.

Would think at least one of the service providers would give you some kind of discount for being a charitable organization especially dealing with Veterans. Could explain the situation to them.
BirdDog
Assistant Professor
9 years ago
You're welcome and I understand your frustration by not being told about no support for a FAX machine on HughesNet voice service.

I'm a customer also and a Veteran so respect that you are helping others.

The good thing about the online solutions I mentioned is that in many cases you can do things directly on the computer and don't even have to print them. This saves paper, ink, toner and such. The cost savings may actually offset any cost for the online FAX service. Will still need a printer with a scanner as I mentioned before but pretty much makes an actual FAX machine obsolete.

Of course, will need to keep important things in files if not printed and back them up periodically. Hopefully you already have PDF viewing and editing capability as that is the best and easiest way to handle important documents.

Best of luck getting things worked out and thanks very much for what you are doing for Veterans.
Ronnie Imel
New Member
9 years ago
Thank you, GOOD ON YOU and YOURs RLTW
BirdDog
Assistant Professor
9 years ago
Back at you and I wasn't anything close to being a Ranger, you have my utmost respect.

There are many but here is one example of the service I'm talking about: https://www.myfax.com/