Forum Discussion
Solved
General question regarding technicians
Can subscribers request (and pay for) a Hughesnet technician to come on site to check out their system? I'm just curious.
Good morning maratsade!
Yes they can! Typically, if someone calls in to ask for a tech, troubleshooting is required to determine whether a tech is needed. If the customer still insists on a tech despite troubleshooting (or no troubleshooting) showing no need for a visit, they still pay the standard $125 fee.
Good morning maratsade!
Yes they can! Typically, if someone calls in to ask for a tech, troubleshooting is required to determine whether a tech is needed. If the customer still insists on a tech despite troubleshooting (or no troubleshooting) showing no need for a visit, they still pay the standard $125 fee.
Thanks, Liz!
